PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, and data cards, pay at stores, make utility payments, buy gold, and make investments.
Your role
About the role:
PhonePe is looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that their customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
One will contribute to consistently better and streamlining the support systems by flagging patterns to always optimize for better customer experience
Your responsibilities
Act with integrity & think customer-first in every interaction
Handle basic PhonePe account and transaction-related queries
Ability to flex between phone & data channels
Follow specified process guidelines to bring about a resolution
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Escalate appropriately taking support from relevant teams to resolve customer issues
Recommend process improvements
Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Training, development & rotations
Identifying relevant training audience (employees) for conducting training matters
related to Anti-Bribery and Anti-corruption procedures.
Maintaining training-related documents (e.g. attendance records) in the document repository
Assisting in the TPI referral program which includes training TPIs on matters related to anti-Bribery and Anti-corruption procedures.
Salary & benefits
The average annual salary for this role will range from INR 4.0 to 5.0 LPA. (Source: Glass door).
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy
Your lunch is on them!
Career progression
At PhonePe, they take extra care to make sure you give your best at work, every day! and creating the right environment for you is just one of the things they do. They empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country, and executing your dreams with purpose and speed, then you are in the right place.
Work-life balance
They provide a 5-day working week (2 rotational weeks off). Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with them.
Culture & vibe
At PhonePe, the employees work in an environment that thrives on creativity, and by executing dreams with purpose and speed learning opportunities are immense, and you get to work with the best minds in the industry. A great company with amazing benefits and culture. There’s no micro-management in the company! The company empowers people and trusts them to do the right thing.
About you
To apply for this role, you must:
Have excellent written and verbal communication
Have good learnability
Be an active listener and deal well with an objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player, flexible and open to feedback
Ability to multitask, prioritize, and manage time effectively
Should be able to speak English and Hindi
Graduation (10+2+3) is Mandatory
0 - 2 years of work experience in a customer-facing role
Multilingual skills (spoken + written) in South Indian languages are preferred
How to apply
To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be submitted directly.
The hiring procedure generally varies according to the job.
Aptitude Test (online).
Group Discussion Round.
Technical Interview.
HR Interview.
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
Business Administration
C
Creative Arts (all other)
H
Humanities (all other)
Social Science (all other)
S
Sciences (all other)
Work rights
The opportunity is available to applicants in any of the following categories.