Content Intern, Customer Experience null

About PhonePe

PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, and data cards, pay at stores, make utility payments, buy gold, and make investments.

Your role

About the role:  

Ideal candidate

They are on the lookout for a passionate content-writing intern who can help create a positive experience for PhonePe customers at every step of their journey on the app. If communication is your forte, and you are keen on providing a transparent & trusted customer experience through content initiatives, please send them your updated CV. 

Responsibilities:

• Create customer-centric help content to educate and resolve customer issues
• Identify, implement, and measure content/communication changes based on product changes/requirements and data 
• Create interactive chatBOT conversations that will aid 1,500+ customer support executives in delivering a customer experience that is par excellence
• Research industry best practices on various content formats & channels

Training and development

• Identifying relevant training audience (employees) for conducting training matters
  related to Anti-Bribery and Anti-corruption procedures.
• Maintaining training-related documents (e.g. attendance records) in the document repository
• Assisting in the TPI referral program which includes training TPIs on matters related to anti-Bribery and Anti-corruption procedures.

Benefits

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy (Source: AmbitionBox).

Work-life balance

Work days are usually Monday to Friday. They have flexible work timings and work five days a week.

Culture & vibe

At PhonePe, the employees work in an environment that thrives on creativity, and by executing dreams with purpose and speed learning opportunities are immense, and you get to work with the best minds in the industry. A great company with amazing benefits and culture. There’s no micro-management in the company! The company empowers people and trusts them to do the right thing.

About you  

To apply for this role, you must be:

The ideal candidate should :

• Strong communication skills; both written and verbal 
• Ability to cogently & passionately present and defend ideas/thoughts that aim at improving customer experience
• Well-versed in Microsoft Word, Excel, & Powerpoint, and popular Content Management Systems

How to apply

This role is currently closed. If you are interested in this role, simply click "Pre-Register" and Prosple will inform you once this position opens again.