Customer Experience Specialist, Stock Broking null

Your role

They are looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that their customers encounter, and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will support ensuring issues are resolved faster or flagged accordingly. One will contribute to consistently better and streamlining the support systems by flagging patterns to always optimize for better customer experience.

Responsibilities:

• Act with integrity & think customer-first in every interaction
• Handle basic PhonePe account and transaction-related queries
• Ability to flex between phone & data channels
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest

About you

 Ideal candidate should:

• Have excellent written and verbal communications
• Have good learnability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritize, and manage time effectively
• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory 
• 0 - 2 years of work experience in a customer-facing role
• Multilingual skills (spoken + written) in South Indian languages are preferred

Benefits

PhonePe full-time employee benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Other Benefits:

• Free Lunch
• 5-day working week (2 rotational week off

To know more, watch this video:

Training and development

PhonePe's talent development initiative is designed to build a powerhouse of expertise by accelerating employee growth through structured learning, practical experience, and tailored mentorship, maximizing their impact at every stage of their career journey.

Career progression

At PhonePe, career advancement is driven by empowering employees to tailor their learning and growth to align with their interests, supported by personal development modules, targeted learning programs related to their work streams, and annual claims for books and subscriptions to foster continuous professional and personal growth.

Sources

The following source is used in researching this page:

• phonepe.com/careers/
• youtube.com