Cloud Telephony Engineer - Servetel null

Job Overview

This role refers to determining VDI /DaaS requirements by evaluating business needs and gathering requirements, researching best practices, solutioning and assisting sales and marketing teams to close more clients.

Responsibilities

• Taking ownership of the complaints, requests raised by the clients through chats, calls and emails.
• Responsible for resolving the issues raised by the clients within the turnaround time and escalating it to relevant teams when required.
• Ensuring proper documentation of the issue and resolution
• Ensuring that all Company Policies and Procedures are followed while communicating with the customers.
• Understanding the client requirements and then customizing the product/ services as per their needs
• Liaising with existing clients, deliver strong after-sales support and technical back up thereby enhancing customer experience.
• Expedite the resolution of customer problems and complaints to clients to maximize satisfaction.
• Maintaining relationships with all existing clients. Ensuring proper servicing and after-sales support to clients.

Requirements

• B. Tech or BCA Graduate
• 0-3 Years years of Professional Experience
• Excellent Communication Skills (English and Hindi)
• Should be a quick learner.
• Having knowledge of the Cloud Telephony Products and Services is a plus
• Should be comfortable with rotational shifts and weekly offs.
• Ability to work both independently and as part of a team.