Trust and Safety Intern - (Kannada - Moderation) null

Your role

As an intern, you are responsible for overseeing all operational processes within the Trust & Safety Team. This includes managing external vendors who are responsible for content moderation on the platform. The intern is also responsible for maintaining the platform's quality by suggesting improvements to processes and policies and ensuring compliance. Proficiency in Advanced Excel/Google Sheets and adept data management skills are essential for this role.

Responsibilities:

• Ensure timely performance checks on all the domains of the POD.
• Focused on the quality and the safety of our user experience.
• Operationalize quality assurance processes offshore/in-house.
• Provides operational support for all the domains.
• Manage end-to-end quality checks & operations of the team and for the vertical.
• Connect with Vendors for Calibrations, Training, and quality & Policy Updates.

About you

Qualifications:

• 6 months to 1 year of work experience in managing quality processes - Content Moderation experience would be preferable.
• Freshers can also be considered
• Written and spoken communication and business proficiency in English and the required languages (Kannada & Hindi).
• Basic to advanced skills in MS Excel (or Google Sheets) and MS Word (or Google Docs).
• Basic analytical skills to drive decision-making.
• Self-starter: capable of taking initiative and working with minimal direction.
• Ability to understand and develop processes from scratch.
• Essential to have attention to detail and accuracy, also a critical thinker and problem solver.
• Ability to multitask, set priorities, and manage time effectively.
• Independently work in a fast-paced environment with tight deadlines.

Compensation & benefits

If you join as a full-time employee, you will have access to the following:

• Health Care & Insurance
• Life Insurance
• Performance Bonus
• Work From Home
• Maternity & Paternity Leave
• Bereavement Leave
• Sick Leave
• Vacation & Paid Time Off
• Professional Support & Learning

Training & development

ShareChat prioritizes comprehensive training and development programs for its employees. They focus on onboarding, skill enhancement, leadership development, diversity training, personal growth, fostering innovation, and maintaining a culture of continuous learning. These initiatives aim to empower employees, drive innovation, and strengthen the company's position in the social media sector in India.

Career progression

This company emphasizes career paths through structured development programs aimed at enhancing skills and nurturing leadership qualities. They provide opportunities for employees to advance through clear career paths, supported by training, mentoring, and personal development initiatives. This approach not only fosters individual growth but also ensures a motivated workforce capable of contributing effectively to the company's goals and staying competitive in the industry.

Sources

The following sources were used in researching this page:

• glassdoor.com/Benefits/ShareChat-India-Benefits-EI_IE1776417.0,9_IL.10,15_IN115.htm
• ambitionbox.com/overview/share-chat-overview