Trust & Safety Intern (Odia - User Support) null

Your role

What does the team do?

The Trust & Safety team is entrusted with safeguarding our users' experiences on ShareChat and Moj by keeping a vigilant eye on any actions that are against our community guidelines and being the voice of the consumer, carrying their feedback and suggestions to the relevant stakeholders within the organization to provide insights that can aid in the product development. Put in proactive and reactive mechanisms to identify and tackle undesirable users and behaviors on the platforms. As an Operations Associate, you are accountable for all the operational processes in the Trust & Safety team.

What you'll do:

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team productivity targets and call and email handling targets
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers and create a WOW experience
• Resolve customer complaints via phone, email, chat or social media
• Use outbound means to reach out to customers and verify account information.

About you

Who you are:

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone /Email and Chat contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of character
• Excellent communication in Odia & Hindi  (Reading, Writing, Speaking)
• Ability to multitask, prioritize, and manage time effectively
• Basic knowledge of Microsoft Excel/ Google Sheets
• Any Graduate Degree

Benefits

What's in it for you?

At ShareChat, the values - Ownership, Speed, User Empathy, Integrity, and First Principles - are at the core of their ways of working. They believe in hiring top talent and grooming future leaders by providing a flexible environment to aid growth and development. They also offer several benefits to employees - like ESOPs, remote working, monthly childcare allowance for women employees, insurance coverage, and more.

Training & development

ShareChat fosters a culture of innovation, encouraging employees to think outside the box and bring new ideas to the table. The team is collaborative and supportive, creating an excellent environment for personal and professional growth. There are ample opportunities for learning and development, with access to various resources and mentorship programs.

Career progression

Employees experience rapid growth through continuous learning, skill development programs, and mentorship. The company's supportive environment fosters innovation, enabling individuals to swiftly climb the career ladder and make meaningful contributions to the exciting world of short-form video content.

Sources

The following sources were used in researching this page:

• sharechat.mynexthire.com/employer/jobs
• glassdoor.sg/Reviews/