Customer Services Support Operator null

About Siemens

Siemens is one of the world's biggest producers of electrical engineering products, including sensors and other automation equipment. Siemens's goal is to be the partner of choice in industries like healthcare, energy, and infrastructure by providing innovative solutions that help make the world smarter, more sustainable, and more connected.

Your role

You will be responsible for the following:

• Accurate and timely execution of transactional services defined in the global product catalog for internal customers in accordance with company regulations and guidelines. Receive customer calls and register notifications in the ERM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey.
• Performing the assigned tasks in a timely manner with the highest standards of quality.
• Rigorous follow-up and closure of pending queries/open topics with ownership.
• Complete reporting of handled activities on a daily/weekly/monthly basis (as per requirements).
• Adherence to robust tracking mechanism on processed transactions on a daily basis.

Training & development

At Siemens, some Entry & Professional Programs have been introduced for employee growth. If you’re a graduate looking to enter the world of engineering, or a professional looking to transform your career, these programs will help you prepare for what’s next, 

• Apprenticeships and Dual Study Programs
• A student program
• A graduate program
• A professional program

Salary & benefits

The annual salary for this role can range from INR 2.5 LPA to INR 3.2 LPA. (Source: AmbitionBox)

Benefits offered to its employees include:

• Paid Time Off
• Vacation Days
• Maternity and Paternity Leave
• Work From Home Option
• Retirement Plan
• Stock Options
• Health Insurance Plans

Career progression

There are many great career opportunities at Siemens. Employees will find a wide range of positions in different areas such as finance, technology, supply chain management, and sales/marketing.

Work-life balance

In 2021 Siemens Mobility focused on the importance of mental health in the workplace and workplace balance. From offering more benefits in the Employee Assistance Program (EAP) to unique perks that focus on well-being, they are rethinking what it means to be a great place to work. Work days are usually from Monday to Saturday with flexible work timings.

Culture & vibe

The culture at Siemens is very open and relaxed. With locations worldwide and an international team, diversity is one of the key characteristics of Siemens culture. Diversity and inclusion is not a specific program in Siemen– it’s an inherent culture that makes everyone feel welcome and valued, no matter where they are from or what their experience is.

About you

• 1-2 years of experience.
• Fresher is also fine.
• Any graduate.
• Able to understand and take calls (If experienced then better).
• Has a grip on languages (English, Hindi)
• Flexible to work in shifts and during month ends.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.