Service Engineer - Customer Services null

About Siemens Healthineers

Siemens Healthineers is a leading global medical technology company with over 50,000 dedicated colleagues in over 70 countries who are driven to shape the future of healthcare. Being a leading global healthcare company, Siemens Healthineers continues to strengthen its portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics.

Your Role

Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape. The role is a unique opportunity to join the healthcare revolution.

Your Responsibilities

• Increase customer satisfaction and productivity by providing outstanding, high-quality customer application education and support, incl. turnover training and further continuative education, thereby optimising customer training experience
• Increase the efficacy of sales through competent application consultancy and support as well as on-site selling of Educate and Expand offerings
• On-site customer education at his/her Siemens systems; incl. turnover training, follow-ups, updates and upgrades for standard systems and applications
• Customer consultancy and support in individual workflow improvements, incl. adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio
• Professional application support to quickly process and resolve customer tickets, escalations and complaints, incl. error diagnosis and repair, troubleshooting
• Sales Support, e.g. product demonstrations, preparation of clinical case studies
• On-site option sales, esp. lead generation 
• Delivery of Application Services (Training and Support) in pre-sales, implementation and after-sales.

Training, Development & Rotations

Siemens Healthineers created a space for you to grow both in knowledge and skills – filled with tools and applications that provide holistic learning experiences. 

Their Education Solutions enable its employees to enhance their understanding of the application and technical aspects of their equipment and increase clinical knowledge. Job-specific skill sets will allow its employees to provide better patient care - for workforce know-how, efficiency through knowledge, and competency development. they provide,

• Clinical Workshops and Fellowship programs 
• Application and Technical Training 
• Individual Education and Practice  

Salary & Benefits

The average estimated salary for a fresh Service engineer at Siemens Healthineers would range from INR 2.8 LPA to 3.5 LPA (Source: Glassdoor). Siemens Healthineers provides a comprehensive, flexible and highly competitive benefits program as an important component of the total rewards package, including:

• Healthcare benefits (medical, dental, vision)
• 20 days of paid time off, plus nine company-designated holidays and two personal holidays
• Life insurance covered by Siemens
• Long-term and short-term disability plans covered by Siemens
• Tuition reimbursement
• Career development plans
• Commuter benefit program
• Financial planning program

Career Progression

The people in Siemens Healthineers make them unique as an employer in the MedTech industry. And the company wants to empower each and every individual to thrive by offering a flexible and dynamic environment with the space to go beyond your comfort zone to grow both personally and professionally.

Work-Life Balance

Work-life balance is rated on a 4.2 / 5.0 scale, (Source: Ambition box)). The company provides a flexible work environment with work-from-home options depending on the project. The company operates five days a week

Culture & Vibe  

Siemens culture embraces different perspectives, open debate, and the will to challenge convention. They aspire to lead the change in industry rather than just react to it. That’s why they invite you to take on new challenges, test your ideas, and celebrate success. As per their 5 Values We:

• Listen first
• Win together
• Learn passionately
• Step boldly
• Own it

A few factors affirming the trust of employees include creating an ecosystem of trust, high-performance culture and imbibing aspects of credibility, respect, fairness, pride and camaraderie among the employees.

How To Apply

To apply for this role, just click on the Apply button, which navigates to the career section where the application can be submitted easily.

After submission of your application, it will be reviewed by the recruitment team, who will decide whether to invite you to an interview. It could be over the phone, a video call or in person. You may even be invited to an assessment day or to complete some online tests. The complete selection process for siemens recruitment is divided into 4 stages. To get a job in siemens you have to clear all 4 stages with the required skills.

• Online aptitude test
• Group discussion
• Technical interview
• HR interview

Once that's completed there might be multiple rounds of interviews (if necessary) before deciding whether to make you an offer.