Customer Onboarding Specialist null

Expectations from the role

• Guiding new customers & opportunity to practice and perfect customer service and effective communication.
• Working with the guidance of professionals and seniors with many years of experience
• Exposure to the field of customer service and all its facets
• Mechanical/Electrical/Civil Background candidates are preferred

Responsibilities

• Attracting customers by answering product and support-related questions.
• Provide LMS (Learning Management System) tour to new customers and onboard them to the purchased program
• Understand the Customer objective on purchasing the desired program and orient them on their learning path
• Suggesting information about other products and services available with us
• Answering telephone calls, emails & messages to understand the student's concerns & address them according to the company standard operating procedure.
• Resolving product or support problems by clarifying the customer's complaint after verifying its validity
• Provide “WOW” experience to the customers who come along.
• Must know how to generate Feedback & work on the feedbacks to satisfy the customer requirement
• Generate reviews/identify problems & fix the problems.

Requirements

• Must be at least an Undergraduate, preferably BE or MBA
• Must be friendly and be customer-centric.
• Strong communication skills accompanied with excellent listening skills and patience to have smooth interactions with customers either on-call or in-person
• Thorough knowledge of the product or service being advertised.
• Problem-solving and conflict resolution skills are a must.
• Market knowledge is essential and must be updated on current affairs and trends. Engineering Background will be a Bonus