Customer Engagement and Experience Executive null

Your role

An individual who embodies a people-first attitude is ready to be the face of the organization to customers, and can efficiently handle customer complaints and queries. The ideal candidate should be proactive, an initiator, and a team player.

Roles and Responsibilities

• Customer Complaints/Queries: Handle customer complaints and queries in the best possible manner, ensuring satisfaction.
• Team Contribution: Contribute to team efforts by accomplishing related tasks as needed.
• Query Resolution: Ensure that queries are resolved promptly and efficiently.
• Value Addition: Provide insights and feedback to add value to the department and organization.
• Efficiency: Maintain quality and quantity while being efficient in meeting targets. 

About you

Skills and Experience

• Graduate degree in any field (minimum), MBA preferred.
• Experience or freshers with internship experience in customer service, supply chain in luxury, hospitality or FMCG industry.
• Communication Skills: Excellent verbal and written communication skills.
• MS Excel: Proficiency at a standard level.
• Strong command of the English language.
• Ability to analyze issues and find effective solutions.
• High level of patience in dealing with customer issues.
• Ability to work well within a team environment.
• Takes initiative and is proactive in problem-solving. 

Job Summary

• Department: Customer Engagement and Experience
• Job Type: Full–Time (Work from Office)
• Location: Ahmedabad
• Experience - 0 to 1 years

Benefits

Explore the benefits awaiting you at Smytten:

• Collaborate with a cohesive and encouraging team.
• Access diverse avenues for growth.
• Thrive in an innovative and adaptable workplace.
• Expand your connections with professionals.
• Receive guidance from experienced mentors.

Training & development

At Smytten, interns undergo extensive skill development in a nurturing and cooperative setting, leveraging the knowledge of seasoned professionals. Through practical learning and guidance, interns acquire invaluable insights and firsthand exposure to actual projects, facilitating their advancement and readiness for prospective career pathways.

Career progression

Employees appreciate Smytten for its excellent career advancement opportunities. The company is dedicated to helping employees grow professionally and provides valuable learning experiences. Smytten encourages skill development and offers various paths for career progression, ensuring employees have the support they need to succeed and advance within the organization.

Sources

The following sources were used in researching this page:

• smytten.keka.com/careers
• glassdoor.com
• sightsinplus.com