Customer Engagement and Experience Intern null

About Smytten

Smytten is a digital platform that offers curated experiences and product discovery in various categories like beauty, grooming, and lifestyle. Users can explore, try, and purchase premium products through the platform, enhancing their lifestyle choices.

Your role

Job Description:

You will play a vital role in supporting the efforts to enhance customer engagement and optimize the overall customer experience. Working closely with the Customer Experience Managers, the intern will contribute to various initiatives aimed at fostering customer loyalty, satisfaction, and advocacy.

Roles and Responsibilities:

• Understand and respond promptly and professionally to customer inquiries received via email.
• Provide accurate information and assistance to resolve customer issues, questions, and concerns.
• Maintain a high level of quality and consistency in all email communications with customers.
• Collaborate with other team members to address complex or escalated customer inquiries.
• Identify and report common issues or trends observed in customer inquiries to relevant departments. 

Training & development

Interns at Smytten undergo comprehensive training to develop their skills in a supportive and collaborative environment, benefiting from the expertise of experienced professionals. With a focus on hands-on learning and mentorship, interns gain valuable experience and exposure to real-world projects, fostering their growth and preparing them for future career opportunities.

Benefits

The benefits the company may offer you:

• Supportive team
• Learning opportunities
• Dynamic working environment
• Networking
• Mentorship

Career progression

Interns at Smytten have the opportunity to gain valuable experience and develop essential skills through hands-on projects and mentorship, paving the way for potential future roles within the company or elsewhere in their career journey. With a supportive and dynamic work environment, interns are encouraged to showcase their talents and contribute meaningfully, setting the stage for continuous growth and advancement.

Work-life balance

At Smytten, employees enjoy a vibrant work environment that promotes learning and growth, fostering a healthy work-life balance with flexible hours and supportive peers. Working hours are from 9 AM to 8 PM from Monday to Saturday.

Culture & vibe

Smytten fosters a vibrant culture is paramount, emphasizing a people-first philosophy that cultivates creativity and collaboration. The company's dynamic work environment thrives on passion, innovation, and a shared dedication to delivering exceptional experiences to its users.

About you

Skills and Experience:

• Currently enrolled in a Bachelor’s or Master’s degree program in Marketing, Business, Communications, or a related field.
• Strong interest in customer engagement, customer experience, and relationship management.
• Excellent communication skills, both written and verbal
• Detail-oriented with strong organizational and time management abilities.
• Must know Microsoft Office suite (Word, Excel, PowerPoint).
• Creative thinker with a passion for innovation and delivering exceptional customer experiences.

Sources

The following sources were used in researching this page:

• smytten.com
• glassdoor.com