Customer Engagement and Experience Intern null

Your role

You will play a vital role in supporting our efforts to enhance customer engagement and optimize the overall customer experience. Working closely with our Customer Experience Managers, the intern will contribute to various initiatives aimed at fostering customer loyalty, satisfaction, and advocacy.

Roles and Responsibilities

• Understand and respond promptly and professionally to customer inquiries received via email.
• Provide accurate information and assistance to resolve customer issues, questions, and concerns.
• Maintain a high level of quality and consistency in all email communications with customers.
• Collaborate with other team members to address complex or escalated customer inquiries.
• Identify and report common issues or trends observed in customer inquiries to relevant departments. 

About you

Skills and Experience

• Currently enrolled in a Bachelor’s or Master’s degree program in Marketing, Business, Communications, or a related field.
• Strong interest in customer engagement, customer experience, and relationship management.
• Excellent communication skills, both written and verbal
• Detail-oriented with strong organizational and time management abilities.
• Must know Microsoft Office suite (Word, Excel, PowerPoint).
• Creative thinker with a passion for innovation and delivering exceptional customer experiences.

Job Summary

• Job Type: Full–Time (Work from Office)
• Duration: 4 Months
• Location: Ahmedabad
• Experience - 0 to 1 years

Benefits

Explore the benefits awaiting you at Smytten:

• Collaborate with a cohesive and encouraging team.
• Access diverse avenues for growth.
• Thrive in an innovative and adaptable workplace.
• Expand your connections with professionals.
• Receive guidance from experienced mentors.

Training & development

At Smytten, interns undergo extensive skill development in a nurturing and cooperative setting, leveraging the knowledge of seasoned professionals. Through practical learning and guidance, interns acquire invaluable insights and firsthand exposure to actual projects, facilitating their advancement and readiness for prospective career pathways.

Career progression

Employees appreciate Smytten for its excellent career advancement opportunities. The company is dedicated to helping employees grow professionally and provides valuable learning experiences. Smytten encourages skill development and offers various paths for career progression, ensuring employees have the support they need to succeed and advance within the organization.

Sources

The following sources were used in researching this page:

• smytten.keka.com/careers
• glassdoor.com
• sightsinplus.com