Apprentice, Salesforce Business Analyst null

About S&P Global India

S&P Global is the world's foremost provider of credit ratings, benchmarks, and analytics in the global capital and commodity markets, offering ESG solutions, deep data, and insights on critical economic, market, and business factors.

Your role

In this role, you will be working with a team of enthusiastic members supporting the Salesforce and affiliated technical solutions and guiding the business partners & end users with industry best practices, solution design, & creating long-term value for customers.

Responsibilities and impact: 

• Support S&P Global’s critical CRM system for continuous excellence in Commercial Operations.
• Work with end users, product owners, and development teams from their Order-to-cash tools, Salesforce, and Entitlements teams.
• As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them.  You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology and improve the quality of processes, programs or applications for the business area(s).
• Engage with stakeholders and understand requirements for issue resolution
• Be an active member of a technical support team and manage the resolution of critical incidents
• Assist in creating comprehensive technical documents
• Effective execution of Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary
• Supervise activities between resources, and facilitate smooth workflow for service delivery
• Build Knowledge Base articles, Playbooks, documentation
• Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology
• Monitor user feedback and areas of concern; Engage with the Scrum team and Product Owner for suggestive areas of improvement
• Be up to date with current field practices to enhance service standards and delivery
• Understand end-to-end solutions and integrations in the overall architecture
• Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results

Training & development

Committed to continuous learning and development, S&P Global provides access to a wealth of resources, education, and training to help employees grow their careers and acquire new skills. The EssentialTECH program offers training in automation, blockchain, and cybersecurity, while individualized career coaching supports employees in aligning their skills and passions with career opportunities within the company.

Benefits

At S&P Global, they've got your back, ensuring you have the support to excel. Their dedication to their people means offering all you—and your career—need to thrive.

Their benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Career progression

Upon completing the apprenticeship, there is potential for full-time employment at S&P Global. The company offers opportunities for skill development and advancement, allowing individuals to make a meaningful impact while supporting equity and sustainability. Employees are encouraged to explore new career pathways and professional growth.  

Work-life balance

S&P Global prioritizes work-life balance by offering generous time off, including standard vacation days, holidays, and remote working options. Employees can also enjoy flexible working arrangements, including flex hours and work-from-home options, to accommodate individual preferences. Additionally, they provide family-friendly perks such as best-in-class parental leave and a global care policy to support employees in balancing work and family responsibilities.

Company culture

They are driven by diversity because it fosters creativity, equity creates opportunities, and inclusion spurs growth and innovation—all essential to powering global markets. S&P Global empowers people to bring their true selves to work as part of their commitment to the global workforce. They also pledge to support and represent the communities in which they operate and to fight for increased opportunities for everybody.

About you

Basic required qualifications:

• Should have a working understanding of Salesforce and/or on a Technical Support Team in a related field.
• Basic understanding of Agile best practices
• Good understanding of development environments and testing processes
• Good communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions
• Pursing or Completed a Bachelor’s Degree or Master's Degree in Engineering or equivalent
• Excellent team player & interpersonal skills
• Experience collaborating with clients on business process enhancements

Additional preferred qualifications:

• Knowledge of Zuora or CPQ or other OTC Applications will be an added advantage
• Knowledge of the Salesforce Application will be an added advantage (some combination of Opportunity Management or Quote Management implementation knowledge is a plus)

Source

The following sources were used in researching this page:

• careers.spglobal.com
• spglobal.com/en/who-we-are/diversity-equity-inclusion
• spglobal.com/en/explore-s-p-global/careers/our-culture
• youtube.com