Associate - Client Support null

The Team

You will join a very collaborative and professional team where you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities.

The Impact

You will contribute to the team and company substantially by answering client queries while showcasing your vast knowledge of our tools, data, and the industry we cover. You will integrate into a group with high expectations and can expect to have a significant impact. Your position is critical as it is the link between the end-user and our products. Combining expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Client Service Associate, you will be a consultant providing the best and most efficient ways for our clients to achieve quality results.

What’s in it for you

You will start in a junior role working with multiple levels of the team. Due to frequent interactions with sales and product management, this is a highly transparent role with potential for growth outside the department.

Responsibilities

• Respond to inquiries for data feed clients including Xpressfeed and API
• Improve your technical expertise with SQL, User Acceptance Testing (UAT), and MS Excel
• Provide professional, timely, quality support for our feed-based products
• Recording accurate and timely tracking of client issues within our Client Relationship Management system
• Documentation of newly found solutions and product updates
• Collaboration with internal teams across the organization to route client concerns, improvement requests, and sales leads
• Staying current on existing and newly developed product offerings

What We’re Looking For

Someone who wants a meaningful position with high expectations, who can assimilate into a professional team environment, make immediate, positive contributions, and is not afraid to ask questions.

Basic Qualifications

• Minimum of Bachelor’s degree in Finance, Business, Accounting, Economics, or related field
• Experience in Outlook, Word, and PowerPoint
• Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement
• Excellent written and verbal interpersonal skills, strong attention to detail, and ability to multitask effectively
• Team-player mentality with collaboration skills
• Flexible to changes in a dynamic environment
• Basic understanding of Capital IQ Platform/Products
• Advanced Excel experience

Preferred Qualifications

• Knowledge of finance (i.e. money market and capital markets) including private equity, public equity, fixed income, ETFs, mutual funds, commodities, etc
• SQL experience and/or basic knowledge