Client Support Apprentice null

Your role

The team

As a member of the Client Services team, you'll be an integral part of the team dedicated to supporting clients using the S&P Capital IQ and Capital IQ Pro platforms. You'll collaborate closely with experienced professionals across various departments, including Sales, Content, Product, News, and Technical Support. This will help provide a unique chance to gain insights into how the organization operates and serves diverse clients in industries such as Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate sectors.

The impact

This role plays a crucial part in assisting market leaders and decision-makers across the financial services industry contributions will directly impact client satisfaction and contribute to their mission of empowering decision-makers with reliable financial intelligence.

Responsibilities

• Client Support: Assist in providing exceptional customer service to clients through various channels, including phone calls, emails, and chats. Learn to address client inquiries, resolve issues, and provide product consultations.
• Team Collaboration: Work closely with cross-functional teams to enhance client interactions and support internal initiatives.
• Learning Opportunities: Participate in product demonstrations, webinars, and training sessions to deepen your understanding of their platforms and client needs.
• Knowledge Sharing: Contribute to building and updating their knowledge base to support ongoing learning and development within the organization.

Information

• Time Commitment: 8-9 hours/day, APAC/EMEA Shift (Monday to Friday)
• Tenure: 11 months
• Primarily in person at the office

About you

What S&P Global India is looking for

• Graduate with any specialization in Finance, Accounting, Economics, or a related field.
• Strong interpersonal skills, attention to detail, and a passion for delivering exceptional client service.
• Proactive attitude, willingness to learn, and the ability to thrive in a collaborative environment.
• Proficiency in verbal and written communication skills.
• Basic hands-on experience in MS Excel.

Benefits

As an apprentice, you will experience the following benefits:

• Hands-On Experience: Gain practical experience in a professional setting with exposure to real-world challenges and opportunities.
• Mentorship: Receive guidance from experienced professionals who are dedicated to helping you succeed.
• Networking: Build connections with industry leaders and peers through networking opportunities and company events.
• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Training & development

They commit to offering continuous learning opportunities, individualized career coaching, and mentorship from experienced professionals. You will have access to education and training to advance your career and develop new technical skills. This commitment ensures that individuals thrive personally and professionally, contributing to the company's success.

Career progression

S&P Global provides ample opportunities for skill development and career advancement, encouraging employees to explore new pathways and make meaningful impacts. Individualized career coaching helps employees focus on their passions, build on their strengths, and grow within the company, all while supporting equity and sustainability.

To know more, watch this video:

Sources

The following sources were used in researching this page:

• spglobal.com/en/who-we-are/diversity-equity-inclusion
• spglobal.com/en/explore-s-p-global/careers/our-culture
• youtube.com