Finance Transaction Processing Apprentice null

Your role

The Team / The Business:

S&P Global Business Services supports billing and collections for S&P Global Divisions, providing worldwide products and services to customers. The Billing team processes new and renewal customer contracts and revisions, ensuring alignment with Commercial Sales policies. The Credit and Collections team manages the collection of accounts receivables, adhering to established business procedures and policies to effectively manage revenue and deliver excellent customer service.

The Impact: 

This role will be part of the Corporate Finance Business Services team responsible for providing customer support to various divisions of S&P Global.

What is in it for you: 

You will be a member of the Corporate Finance team assuring the Global Business Services operations customer support is best in class, globally focused, and customer-centric to support a growth-minded organization. You will have the chance to work in a diverse and multicultural environment, interacting with clients and team members worldwide.

Key Responsibilities – Client Financial Relations/Collections:

• Participation in the collection of all outstanding receivables which includes making collection calls and other communications with clients.
• Enforcing Policies and procedures related to collection activities and payment processing.
• Providing timely customer service for items such as customer refunds, payment forms, payment discrepancies, and tax forms.
• Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.
• Working with other business teams including Sales, Order Management, and Client Services to solve customer issues impacting payment.
• Noting and reporting customer status through account reviews, account notes, and meetings with various business stakeholders.
• Assisting in the maintenance of customer contact information.
• Training new Apprentices Sharing knowledge and understanding of processes and procedures.
• Performing other related tasks as required.

Key Responsibilities – Order Management/Billing  

• Responsible for processing Quotes submitted by the Commercial organization and ensuring they follow business partner operational guidelines.
• Complete an accurate and thorough review of Standard Quotes daily in their CRM (Customer Relationship Management) System “Salesforce” to provide an accurate invoice to clients for prompt payment.
• Gain an understanding of core billing systems (Zuora, Oracle Cloud (Fusion), SAP, Salesforce CPQ) and tools utilized in Business Services.  
• Notify management of trends within OM Review that harm SLA (Service Level Agreement) or their subscribers (Document and provide prompt/actionable resolution).
• Fulfill all audit requirements set forth by management.
• Performing other related tasks as required.

About you

S&P is looking for:

• At least a bachelor's degree in any field or relevant discipline – Freshers only.
• Experience in Customer Service, Collections, or Billing roles is a plus but not required
• Candidates must have strong verbal and written English communication skills.
• Candidates will be required to perform in team and individual settings and will be working with global business partners.
• Excellent problem-solving skills, attention to detail, goal-oriented and high initiative attributes are competencies for success in this role.
• A commitment to excellent customer service.
• Basic knowledge of MS Office Suite products including Excel is a plus.
• Must be amenable to working a hybrid schedule with a minimum of two days each week in an office setting.

Benefits

At S&P Global, they've got your back, ensuring you have the support to excel. Their dedication to their people means offering all you—and your career—need to thrive.

Benefits may include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Training & development

• Gain insight into processes, key controls, and risk assessment.
• Foster strong business connections through collaboration with industry experts.
• Accelerate growth and refine essential skills for professional transition.
• Engage in impactful work across departments such as technology and compliance.
• Leverage dynamic learning opportunities to apply and refine skills effectively.

Career Progression

Individualized career coaching at S&P Global focuses on aligning your passions, motivations, and strengths to foster personal growth and build meaningful connections within the company. This tailored approach propels your professional growth forward with purpose and clarity.

Sources

The following sources were used in researching this page:

• careers.spglobal.com
• spglobal.com/en/explore-s-p-global/careers
• youtube.com