Store Manager null

About Starbucks

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Its core business is more than just coffee. The company is in the people business selling coffee. Starbucks' mission statement – is “To inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time” and core values are the roots of its culture and serve as guideposts for its partners.

Your role

Purpose and Scope of Position:

This position contributes to the success by:

• Leading the store operations & the team of store partners to create and maintain the Starbucks Experience for the customers and partners. 
• The main areas of work of a store manager involve reaching sales targets and increasing profits, dealing with customer service issues, staff management, safety, and security issues. 
• The store manager is responsible for modeling and acting in accordance with TATA Starbucks Limited's guiding principle

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following: 

•  Completes store operational requirements by scheduling and assigning partners; and following up on work results.
• Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.
• Maintains and models a calm demeanor during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team
• Exhibits a willingness and desire to share coffee knowledge and stories with others
• Displays a ‘customer first’ attitude by training and holding partners accountable for delivering legendary customer service.
• Solicits feedback from the customers
• Supervisory Responsibilities: 
• Interviewing & training partners, planning, assigning, and directing work
• Regular interaction/ review with the team 
• Encourage the team to make independent decisions
• Conduct goal setting
• Developing strategic and operational plans for the work group, managing execution, and measuring results
• Review performance to achieve organizational goals
• Gather & evaluate employees performance
• Appraising performance
• Addressing complaints and resolving problems.
• Coaching, counseling, and disciplining
• Ensures partners adhere to legal and operational compliance requirements
•  Drives coffee conversations within the team and creates a culture of coffee appreciation
•  Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Manage store revenue, including cash handling, deposit reconciliation, and delivery of deposits to bank
• Ensures availability of merchandise and services by approving contracts; maintaining inventories
• Maintains the stability and reputation of the store by complying with legal requirements
• Analyses sales figures and forecasts future sales volumes to maximize profits
• Manages and motivates the team to increase sales and ensure efficiency
•  Manages stock levels and makes key decisions about stock control
• Ensures standards for quality, customer service, and health and safety are met
• Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/alternatives before committing to a course of action 
• Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Conducts regular store meetings
• Accountable for improving and increasing store performance for the growth of the organization

Training & development

Starbucks is devoted to supporting, engaging, and investing in the development of its partners. Starbucks' people are one of the most valuable assets and provide learning opportunities to develop skills, further careers, and help partners achieve their personal and professional goals. As a partner (employee) who is curious, collaborative, and a continuous learner, you’ll have limitless opportunities to make an impact and thrive, all while becoming your personal best and being recognized for it.

Salary and benefits

Starbucks India offers the following benefits:

• Salary range of ₹4L–₹7L per year
• 5 days work week and flexible employment terms
• Annual health check-up
• Medical insurance
• iCall
• Volunteering opportunities

Career progression

Starbucks' training and educational resources are designed to demonstrate Starbucks as one of the very best employers in the global retail industry. Starbucks is proud to attract, hire, develop, and retain partners who are passionate about furthering its mission, vision, and values.

Work-life balance

All partners across the organization enjoy two weeks off in a week. Starbucks is the first QSR in India to have implemented a 5-day work week for all Store partners. Tata Starbucks offers Flexible Employment opportunities to students, working mothers, and homemakers belonging to varied backgrounds. The company also encourages the change in employment terms – converting from part-time to full-time or vice versa, depending on the requirements of the partners to balance their personal and professional commitments at different life stages. 

Culture & vibe

Starbucks is committed to upholding a culture where diversity is valued, respected, and celebrated. The company's endeavor is to create a culture of belongingness where the partners feel they are part of something bigger and see the mission & values coming to life through every cup, every conversation, and every day.

About you

Competencies

• Living The Misson And Values
• Helping Others Succeed
• Achieving Results
• Winning With Integrity

Summary of Experience & Education

• Minimum 12th pass (ideally, IHM student or hotel management graduate)
• Latte Art expert
• Has in-depth knowledge of Coffee

Sources

The following sources were used in researching this page:

• https://careers.starbucks.in/#careerPath
• https://stories.starbucks.com/our-partner-promise-bridge-to-a-better-future/
• https://careers.starbucks.in/content/Our-Culture/?locale=en_GB