Customer Relations - Operations null

About Sundaram Finance

Sundaram Finance has grown into one of the most trusted financial services groups in India, starting with the primary objective of financing the purchase of commercial vehicles. It has a nationwide presence of nearly 640 branches, over two lakh depositors, and three lakh commercial vehicle and car finance customers. Today, Sundaram Finance Limited has a diversified presence in Mutual Funds, Housing Finance, General Insurance, IT, Business Process Outsourcing, and Retail Distribution of various financial services and products.

Your role

Pre- Disbursement Activity:

• Handling footfalls at the dealerships.
• Participating in activities conducted by the dealer.
• Lead generation through promotional activities conducted by SFL.
• Generating leads through referrals.
• Dealer interaction for marketing-specific schemes.

Disbursement:

• Collection of invoice
• Insurance cover note and other respective papers.
• Processing of loan documents for approval.
• Payment of the finance amount.

Post Disbursement:

• Re-Collection of the amount and relevant documents.
• Collection of registration certificate.
• Collection of the insurance policy.

Recovery Management:

• Responsible for initiating repossession proceedings, and maintaining records of collection and status of accounts.

Customer relations and cross-selling:

• Responding to customer queries and grievances and providing timely information and redressal.
• Exploring favourable cross-selling opportunities with the customers.

Training, development & rotations

Sundaram Gurukulam, a part of Sundaram Finance Limited, imparts knowledge and develops skills in a range of functions - from marketing financial services to sharpening soft skills. All learning at Sundaram Gurukulam revolves around one pivot which is The Sundaram Way or the Company’s ethics. Amongst the programs that Sundaram Gurukulam offers is this PG Diploma Course in Retail Asset Financing for freshers, which gives an assured job with a degree!

Some of the clear-cut benefits of this program offered to you by Sundaram Finance and Manipal Academy of BFSI are in-depth product knowledge, on-the-field practical training, incremental stipend, a sure career path, and plenty of job opportunities across the Sundaram Finance Group.

Salary & benefits

The annual salary for this role can range from INR 1.3 Lakhs to INR 2.3 Lakhs. (Source: AmbitionBox)

Benefits:

• Vacation & Paid Time Off
• Job Training
• Soft Skill Training
• Health Insurance
• Education Assistance
• Cafeteria
• Free Transport

Work-life balance

At Sundaram Finance, your well-being with abundant peace of mind is paramount. They are very flexible in terms of leaves, giving you a reasonable work-life balance. Work days are usually from Monday to Saturday. They have flexible work timings.

Culture & vibe

Sundaram Finance embraces a philosophy that combines Growth, Quality, and Profitability and remains rooted in its ideal of protecting and enhancing shareholder value. The Founder, Late Sri T S Santhanam, enshrined in the company, the core values they call "The Sundaram Way" that has been their guiding light, through the decades. While they are deeply rooted in their values and proud of their heritage, they are also constantly innovating in terms of technology and processes to deliver the unique Sundaram Experience.

About you

Key requirements for the position:

• Good communication skills and presentation skills.
• Marketing and negotiating skills.
• Knowledge about the latest products in the market and ability to adapt to changes.
• Organizing and Enthusiasm (Positive Energy and Focus)
• Logical reasoning and ability to perform in enterprising roles
• Risk analysis and management.
• Experience - 0 to 5 years
• Age - 20 - 26 Years
• Education - Graduate

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.