Associate - Consultant null

Job Description:

Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Sales and Support Customer Care. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Consultants in this role get to:

• Be the Point of Contact: Ensure every customer is provided with a world-class support experience when using Godaddy products. Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base. Identify and relate to various customer needs and scenarios. Transfer customers to appropriate departments when required.
• Be a Problem Solver: Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
• Know the Business: Remain updated in client and industry-led processes, technology applications, utilities, and products.
• Be the Expert: Utilize various client-based tools and applications for customer management and service. Conduct data entry documentation, and case management.
• Strengthen Relationships: Work and partner with others: Within a team-based environment.
• Consistently Deliver: Achieve and maintain required metrics and goals.

Qualifications:

Our most successful candidates will have:

• Excellent knowledge of Portuguese (B2 spoken – B1 English spoken)
• Spanish consultants: English B1 spoken
• Some experience in a service or support centre and related understanding of technical troubleshooting
• Strong communication skills
• Able to work positively in a fast-paced, changing environment.
• Ability to multitask and have excellent organizational skills.
• Creative, savvy articulate individuals, able to use great communication & decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond.
• Willingness or skills for a customer-oriented job
• Ability to work on flexible shifts agreed in advance with the team
• Precision, loyalty, organization
• Articulate, bright and curious
• Passionate about service
• Sales experience preferred
• High school diploma