Associate Manager null

About Sutherland Global Services

Sutherland is a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done and rebuild processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. 

Your role

Managers in this role get to:

• Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
• Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
• Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
• Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Training, development & rotations

Training at Sutherland Global Services. Quality training is indispensable to delivering excellent BPO services. Initially, the very concept of training was considered to be extra baggage eating into the revenue of a company. Training is imperative for transforming individuals into confident professionals. The estimated expenditure that the companies dole out on training is somewhere between 1-2% of the total revenues of the company. Still, the cost is worth the effort and in the interest of the company.

Salary & benefits

The annual salary for this role can range from INR 4.0 to 5.0 LPA (Source: Ambition Box). They provide the following benefits

• Cafeteria
• Gymnasium
• Health Insurance
• Free Transport
• Team Outings
• Child care
• International Relocation
• Additional health insurance (medical expenses and dental reimbursement)
• Life insurance
• Food vouchers
• Multisport card discount
• Compliments card and transportation allowance

Career progression

Whether it is moving up the career ladder or embarking on new adventures, there are a lot of opportunities within Sutherland to grow and develop personal and professional skills through a variety of learning methods and platforms.

Work-life balance

They promote a positive work environment by conducting themselves professionally and helping each other achieve their goal of One Sutherland Team, Playing to Win. Work days are usually from Monday to Friday. They have flexible work timings for most of the roles.

Culture & vibe

Their values help them drive their objectives and provide them with guidelines by which they achieve meaningful results. Their corporate values are guideposts to mark the path and guidelines within which they behave in their dealings with each other, their clients, and the communities in which they operate. Only by maintaining this shared focus they as individuals, become a successful team, and Sutherland achieves its full potential.

About you

To succeed in this position, the following education & skills are required:

Their most successful candidates will have:

• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Be proactive in developing trust and professional rapport with employees and team members; work as a team player
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

How to apply

To apply for this role, click on the Apply on employer site button. It will navigate to the career section where the application can be submitted.

The Sutherland selection process consists of four rounds as follows:

• Communication Skills Round
• Online Assessment
• Technical Interview
• HR Interview