Associate Transaction Processing null

About Sutherland Global Services

Sutherland is a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done and rebuild processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. Their mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.

Your role

As an associate, your responsibilities include:

• Review open accounts from the daily Ageing report
• Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments, and customer reconciliations
• Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
• Monitor customer payment activity to ensure receivables are collected in a timely manner
• Ensure timely escalation in case of non-payment or no response
• Provide customer service with regards to sending statements, processing customer refunds, and process account adjustments resolving client-billing problems, and applying good customer service in a timely manner
• Identify issues attributing to account delinquency discuss them with customers and escalate with the client
• Assists with the cleanup of UC's (unapplied credits), short paid invoices
• Send Dunning letter to customers to make the payment of delinquent accounts
• Communicate & follow up with the Sales/Operations department regarding customer accounts on a timely basis
• Update Daily/Weekly trackers and perform self-quality check
• Adherence to Control and Compliance
• Act as a liaison between Customer, Sales, Billing, and various internal departments to ensure a smooth flow of transactions and resolution of issues if any
• Follow and update the Standard Operating Procedure (SOP)
• Active participation in Learning & Developments 

Training & development

Sutherland Global Services focuses on enhancing employees' skills and knowledge to meet the dynamic demands of their roles. Sutherland Global Services highlights a thorough strategy that integrates not only the initial training for new employees but also continuous development programs. This ensures that employees stay abreast of industry trends and technological advancements. Sutherland's training initiatives aim to foster a culture of continuous learning, empowering employees to contribute effectively to the company's success.

Benefits

In addition to the competitive pay other benefits include:

• Cafeteria
• Gymnasium
• Health Insurance
• Free Transport
• Team Outings
• Child care
• International Relocation
• Additional health insurance (medical expenses and dental reimbursement)
• Life insurance
• Food vouchers
• Multisport card discount
• Compliments card and transportation allowance

Career progression

Career progression at Sutherland Global Services is structured to provide employees with opportunities for growth and advancement. Sutherland Global Services emphasizes recognizing and cultivating talent from within. Through a combination of performance evaluations, skill development programs, and mentorship, employees can chart a clear path for career advancement. Sutherland promotes a culture of meritocracy, where dedication and achievement are rewarded with increased responsibilities, promotions, and access to more challenging roles.

Work-life balance

Sutherland Global Services places importance on fostering a healthy work-life balance for its employees. They recognize the significance of maintaining a harmonious equilibrium between professional responsibilities and personal well-being. Initiatives such as flexible work schedules, remote work options, and employee assistance programs are implemented to support work-life balance.

Culture & vibe

Sutherland Global Services fosters a dynamic and collaborative culture characterized by innovation, teamwork, and a commitment to excellence. They value diversity and promote an inclusive environment. With an energetic and open communication vibe, employees describe the atmosphere as positive and supportive. Sutherland places a focus on adaptability and actively participates in initiatives such as social events and recognition programs to improve the overall work experience, fostering a lively and flourishing workplace.

About you

Qualifications:

Any UG degree

How to apply

To apply for this role, click on the Apply on Employer site button. It will navigate to the career section where the application can be submitted.

The Sutherland selection process consists of 4 rounds. These rounds are as follows:

• Communication Skills Round
• Online Assessment
• Technical Interview
• HR Interview

Sources

The following source was used in researching this page:

• jobs.sutherlandglobal.com
• youtube.com