Associate Customer Service - Email Channel

About Tata Group

Tata Capital and its subsidiaries are engaged in providing/supplying a wide array of services/products in the financial services sector and operate across various areas of business: Commercial Finance, Consumer Loans, Wealth Services, and distribution and marketing of Tata Cards.

Your role

• Obtaining data from various source systems and sources including sales, loan origination, loan management, service, etc 
• To create integrated views that can be used to drive decision making Working with the data warehouse using reporting and analyses tools like Business Objects, and building and maintaining the corporate data dictionary Designing and building analyses in Excel Monitoring and reporting on usage and development of CRM platform
• Managing the process of enrichment and enhancement of data in the Central Data Warehouse, including monitoring data moving to and from the data warehouse.
• To engage with business groups and IT project teams to encourage proper adoption and usage of the CRM platform including Sales Management, Service Management, and Marketing Automation.

Training, development & rotations

Tata group's commitment to enhancing the knowledge and leadership quotient of its people has resulted in the establishment of various development and training programs. New candidates who join the organization are given training. This training familiarizes them with the organizational mission, vision, rules, regulations, and working conditions. When promotion and career growth become important. Training is given so that employees are prepared to share the responsibilities of the higher-level job. 

Salary & benefits

The annual salary for the role of this company is around INR 2.0 to 3.5 LPA (source: Ambition Box). 

Below are the employee benefits at Tata Group:

• Health allowances
• Medical insurance
• Gym charges reimbursement
• Employee services center
• Housing schemes for employees
• Child education and marriage assistance
• Gratuity benefits
• Pension scheme

Work-life balance

Tata groups have flexible work timings and this is a desk job. Work days are usually from Monday to Friday with flexible work timings. A culture of giving freedom and authority to take decisions got an opportunity to work with positive people, work-life balance is also very cool, regular events every now & then, an early chance to lead a team.

Culture & vibe

Tata's company culture thrives on growth, innovation, and change. It encourages employees to submit ideas that can help improve company operations and also encourages employees to take up opportunities outside their verticals to help them develop new skill sets.

About you  

To apply for this role, you must be:  

Qualification

• Post Graduate/ Graduate in any discipline

How to apply

To apply for this role, just click on the Apply button, which navigates to the career section where the application can be submitted easily.

The hiring procedure generally varies according to the job.

• Aptitude Test (online).
• Group Discussion Round.
• Technical Interview.
• HR Interview.