Store Manager

About Tata Starbucks

Tata Starbucks arrived in India in October 2012, as a joint venture between Starbucks Coffee Company and Tata Consumer Products Limited. Since then, the brand has grown from strength to strength. Over the years, it has led the Indian coffee industry in pioneering a premium coffeehouse experience while setting new benchmarks in being socially responsible, strengthening communities, and being one of the most loved coffee brands in India.

Your role

Purpose and Scope of position

This position contributes to their success by:

• Led the store operations & the team of store partners to create and maintain the Starbucks Experience for their customers and partners. 
• The main areas of work of a store manager involve reaching sales targets and increasing profits, dealing with customer service issues, staff management, safety, and security issues. 
• The store manager is responsible for modeling and acting by TATA Starbucks Limited's guiding principle.

Summary of key responsibilities

Responsibilities and essential job functions include but are not limited to the following: 

• Completes store operational requirements by scheduling and assigning partners; following up on work results.
• Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.
• Maintains and models a calm demeanor during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team
• Exhibits a willingness and desire to share coffee knowledge and stories with others
• Displays a 'customer first' attitude by training and holding partners accountable for delivering legendary customer service.
• Solicits feedback from the customers
• Supervisory Responsibilities: 
• Interviewing & training partners, planning, assigning, and directing work
• Regular interaction/ review with the team 
• Encourage the team to take independent decisions
• Conduct goal setting
• Developing strategic and operational plans for the work group, managing execution, and measuring results
• Review performance to achieve organizational goals
• Gather & evaluate employees' performance
• Appraising performance
• Addressing complaints and resolving problems.
• Coaching, counseling, and disciplining
• Ensures partners adhere to legal and operational compliance requirements
• Drives coffee conversations within the team and creates a culture of coffee appreciation
• Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Manage store revenue, including cash handling, deposit reconciliation, and delivery of deposits to bank
• Ensures availability of merchandise and services by approving contracts; maintaining inventories
• Maintains the stability and reputation of the store by complying with legal requirements
• Analyses sales figures and forecasts future sales volumes to maximize profits
• Manages and motivates the team to increase sales and ensure efficiency
• Manages stock levels and makes key decisions about stock control
• Ensures standards for quality, customer service, and health and safety are met
• Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/alternatives before committing to a course of action 
• Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Conducts regular store meetings
• Accountable to improve and increase store performance for the growth of the organization

Training & development 

Their commitment to enhancing the knowledge and leadership quotient of its people has resulted in the establishment of various development and training programs. New candidates who join the organization are given training. This training familiarizes them with the organizational mission, vision, rules, regulations, and working conditions. When promotion and career growth become important, training is given so that employees are prepared to share the responsibilities of the higher-level job. 

Benefits

(Source: AmbitionBox)

Below are some employee benefits they offer:

• Health allowances
• Medical insurance
• Gym charges reimbursement
• Employee services center
• Housing schemes for employees
• Child education and marriage assistance
• Gratuity benefits
• Pension scheme

Work-life balance

Tata Starbucks provides a safe and fun work environment for its people. The company has excellent ethics, a code of conduct, and values on which the company and group are standing. They are flexible in terms of leaves to offer a good work-life balance to their employees. Work days are usually from Monday to Friday. They have flexible work timings for most of the roles.

Culture & vibe

Tata Starbucks has successfully created a Great Place to Work for all their employees as they have excelled in the 5 dimensions that are a hallmark of a High-Trust, High-Performance Culture. Their culture thrives on growth, innovation, and change. It encourages employees to submit ideas that can help improve company operations and also encourages employees to take up opportunities outside their verticals to help them develop new skill sets.

About you

Competencies:

• Living their Misson And Values
• Helping Others Succeed
• Achieving Results
• Winning With Integrity

Experience & Education:

• Minimum 12th pass (ideally, IHM student or hotel management graduate)
• Latte Art expert
• Has in-depth knowledge of Coffee

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.