Customer Support Intern null

About Testbook

The fastest-rising startup in the EdTech space, focusing on Engineering and Government Job Exams and capturing UPSC, PSC, and international exams. Testbook is poised to revolutionize the industry. With a registered user base of over 3.4 Crore students, more than 450 crore questions solved on the WebApp, and a knockout Android App. Testbook has raced to the front and is ideally placed to capture bigger markets.

Your role

As a Customer Support Intern at Testbook, you'll play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional support, contributing to the overall positive experience of their users. 

Responsibilities:

• Interact with customers by phone, e-mail, or online chat concerning various care issues.
• Provide hands-on support for customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting of relevant customer care performance metrics.
• Responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services.
• Troubleshoot problems and coordinate with various internal departments to resolve problems.
• Capturing and applying customer feedback.

Training & development 

At Testbook, creating together is the ethos that drives the team. Testbook family shares the same passion and commitment towards one goal - to revolutionize learning. Everyone in the team brings their talents to the mix, creating the perfect environment for invention. Learning and working are both fun here.

Salary & benefits

The internship tenure is for 6 months with a stipend of 10K/month with the following benefits :

• Job/Soft skill training
• Professional degree assistance
• Cafeteria
• Office cab/shuttle
• Free meal
• Recreational activities

Career progression

Come here to find challenging and exciting careers. They value ideas and skills. Your contribution is respected, recognized, and rewarded.

Work-life balance     

They are a bunch of passionate youngsters who keep the work environment relaxed and fun. You will love hanging out here all the time. They don't count working hours, They believe in getting the work done. They are doers, not mindless hour-counting automatons.

Culture & vibe

They work hard, they dream smarter, and they party the hardest. That's the Testbook mantra. Work is pointless if there are no after-hours. They have some of the most brilliant people from some of the top institutes in the country. 

How to apply

To apply for this position, click the "Apply on employer site" button below, which navigates you to the careers page where the application can be submitted directly.

Source

The following sources were used in researching this page:

• https://testbook.com/careers
• https://www.ambitionbox.com/benefits/testbook-dot-com-benefits
• https://www.youtube.com/watch?v=4pMDf1oNOGc