Onboarding Intern null

Your role

Welcome students on their purchased Super Coaching program over phone calls and help enhance their learning experience after the purchase. Provide a thorough product demo and guide them on accessing their study materials, including notes, live classes, practice tests, etc. Address and resolve product-related queries, update records, and use a Customer Relationship Management (CRM) system effectively. Proficiency in Microsoft Excel and Google Sheets is essential. 

Responsibilities:

• Onboard students to the Super Coaching program via phone calls and improve their post-purchase learning experience.
• Guide students on how to access their study materials such as study notes, live classes, and practice tests.
• Resolve any product-related queries from students.
• Update records and use a CRM system.
• Basic knowledge of Google Sheets.

About you

Required Skills:

• Excellent communication and interpersonal skills
• Good in Hindi and English

Benefits

As an intern at Testbook, you'll enjoy:

• Cool Environment- Enjoy a relaxed, fun work environment with passionate colleagues who make hanging out at work enjoyable and exciting.
• Flexible Working Hours- Enjoy flexible hours focused on results, not clocking in. They prioritize productivity over tracking time.
• Great Team to Work with- Work with brilliant minds from top institutes where learning and collaboration are both enjoyable.
• Exciting And Challenging Work- Explore challenging and exciting careers where your ideas and skills are valued. Your contributions are respected, recognized, and rewarded.
• Attractive Salaries- They offer highly competitive salaries to reward your hard work and ensure you’re well-compensated.
• Work life balance- Testbook is known for its vibrant culture, where hard work is balanced with equally impressive after-hours celebrations.

Training and development

Testbook provides a range of training programs to support employees' professional development and growth. Training areas include product knowledge, soft skills, time management and productivity, customer service, and sales and marketing. Additionally, the company offers leadership development programs to identify and cultivate future leaders within the organization.

Career progression

At Testbook, collaboration is key to their progress. The team shares a collective passion for revolutionizing learning, with each member bringing distinct skills and talents that create a dynamic and innovative environment. This spirit of collaboration underpins their success and provides numerous opportunities for personal career growth. At Testbook, you'll experience professional development and advance in tandem with the company's growth.

To know more, watch this video:

Sources

The following source is used in researching this page:

• testbook.com/careers
• youtube.com