Quality Analyst null

About Testbook

Testbook is an Indian online learning platform that offers preparation resources and educational content for various competitive exams in India. t was founded by Narendra Agrawal and Ashutosh Kumar in 2014, to help students to succeed in their desired exams through comprehensive study materials and mock tests.

Your role

Your responsibilities as a Quality Analyst in Business development are: 

• Monitor calls and provide feedback to BDs
• Uses quality monitoring data management system to compile and track performance at team and individual level
• Provides actionable data to various internal teams as needed.
• Conducts weekly sync with BDMs to help them understand areas of improvement and actionable for their team
• Be a part of process enhancement and adherence 
• Coordinates and facilitates call calibration sessions for the Sales & Training Team.
• Maintains and updates data for BDs from a quality perspective and publishes weekly & monthly reports
• Focuses on improving BD performance week on week.

Training & development

Testbook offers various training programs to its employees to enhance overall professional development and growth. Product training, Soft Skills, Time Management, and Productivity, Customer Service training, and Sales and Marketing are some of the areas employees are trained in. It also conducts leadership development programs to identify and nurture future leaders within the organization.

Salary & benefits

Testbook offers a salary of up to 4L for the role. General benefits that are offered to its employees include;

• Flexible Working Hours
• Health Insurance
• Free Transport
• Soft Skill Training
• Job Training
• Education Assistance
• Free Food
• Child care.

Career progression

At Testbook, creating together is the ethos that drives the team. Testbook family shares the same passion and commitment towards one goal - to revolutionize learning. Everyone on the team brings their talents to the mix, creating the perfect environment for the invention. Come here to find challenging and exciting careers. They value ideas and skills. Your contribution is respected, recognized, and rewarded.

Work-life balance

Testbook prioritizes productivity over tracking hours, focusing on completing tasks rather than obsessing over time spent. Their mindset revolves around taking action rather than being mere machines that mindlessly tally hours. They work hard, dream smarter, and party the hardest. That's the Testbook mantra. Work is pointless if there are no after-hours.

Culture & vibe

The Testbook team is a bunch of passionate youngsters who keep the work environment relaxed and fun. You will love hanging out here all the time.

About you

Skills required for this role are:

• In-depth Product Knowledge
• A high degree of self-motivation and a strong orientation toward teamwork 
• Excellent time management and effective prioritization 
• Excellent business communication skills 
• Intermediate skills in Google Sheets, Docs, Presentations
• Able to effectively communicate and train people from different cultures
• Well Versed with Hindi and English. Written and Verbal
• Must adapt well to change and successfully set and adjust priorities as needed.

How to apply

To apply for this role, click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

Sources

The following sources were used in researching the information for this page.

• Testbook.com/careers
• Youtube.com.