Assistant Front Office Manager null

About IHCL

IHCL has welcomed guests with world-class refinement and warmth while remaining deeply rooted in local heritage and strong global values. This strong foundation, rooted in Indian hospitality and expressed through myriad authentic gestures, has uniquely established IHCL as one of the leaders in the global hospitality landscape.

Your role

Responsibilities:

• Staffing and scheduling of the shift and allocation of duties.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Facilitate learning and development for all the team members of the outlet.
• Performance Appraisal/ Management of the staff in the department
• Maintain the Log Book and effective follow-up system. Check the daily arrival list and monitor all VIP movement.
• Ensure that the guest has a pleasant stay by supervision of;
• Room allocation
• Smooth Check In and Check Out
• Special requirements of the guest
• Co-ordinate with departments like Security and Housekeeping to ensure that all security, hygiene, and aesthetic standards of the hotel are met.
• Act as a ‘One Point Contact’ for the guest, constantly interacting with guests to solicit feedback.
• Prepare reports on Occupancy, Average rates, and Reservations.
• Monitor daily performance and manage revenue through revenue and yield management techniques.

Training, development & rotations

Their commitment to the growth and development of their associates is fueled by providing focused learning and development programs. Their holistic approach to transforming their associates into well-rounded professionals, who emerge as leaders is what drives the immense loyalty of their associates.

Salary & benefits

The annual salary for this role can range from INR 3.0 to INR 4.1 LPA. (Source: Ambition Box)

Benefits they offer:

• Performance Bonus
• HealthCare Insurance
• Maternity & Paternity Leave
• Vacation & Paid Time Off
• Employee Discount
• Free Lunch or Snacks
• Job Training & Tuition

Work-life balance

Giving six days off a month is just one of the many commitments that they have taken to make sure that each associate has a healthy and balanced lifestyle. Each of their hotels has a unique environment, but mutual respect is the underlying all across. They have flexible work timings for most of the roles.

Culture & vibe

The organization has an excellent work culture and HR policies. Providing their teams with enriching experiences to learn and grow is at the core of IHCL’s employee-centric culture. This is emphasized through their values of Trust, Awareness, and Joy and reflected in their policies and practices. Their global presence and ambitious expansion rate, coupled with their innovative approach to people practices make IHCL one of the most exciting places to work, today.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly. You can use the filter available on the career page to search for the same title.