Guest Service Coordinator - Continental null

About IHCL

IHCL has welcomed guests with world-class refinement and warmth while remaining deeply rooted in local heritage and strong global values. With strategic imagination and the enhancement of its portfolio, IHCL has successfully built an unrivaled reputation that spans the globe. This strong foundation, rooted in Indian hospitality and expressed through myriad authentic gestures, has uniquely established IHCL as one of the leaders in the global hospitality landscape.

Your role

Responsibilities:

• To prepare food and provide prompt, courteous, and accurate service to all the customers (both internal and external) as per the set standards.
• Prepares the entire required mise en place that is required for a smooth kitchen operation and ensures that the section is set before serving.
• Controls wastage without compromising on food quality.
• Ensures hygiene and cleanliness of his/her area at all times.
• Maintains the utensils, refrigerators, freezers, and all the relevant equipment in clean hygienic condition to avoid contamination.
• Assists the chefs in the display and set up of various special themes.
• Responsible for maintaining all kitchen equipment in his/her area in good working condition and following up with engineering for any defects rectification.
• Should maintain awareness of food costs, and ensure minimum spoilage and wastage at all times.
• To take full responsibility for the section in the absence of chefs.
• Adhere to all the Brand Standards - General Standards of Behaviour.
• To be friendly, courteous, and efficient when dealing with the guests and assist if needed.
• To always communicate customer complaints, suggestions problems, and compliments to the chef on duty immediately.
• To carry out any additional tasks that are assigned to him/her on time.
• Adherence to all organizational and HR policies and procedures.
• Attends behavioral and vocational training in own and related work areas to enhance skills and develop multifunctionality.

For the detailed job description, click on the "Apply on employer site" button.

Training, development & rotations

Their commitment to the growth and development of their associates is fuelled by providing focused learning and development programs. Their holistic approach to transforming their associates into well-rounded professionals, who emerge as leaders are what drives the immense loyalty of their associates.

Salary & benefits

The annual salary for this role can range from INR 1.5 Lakhs to INR 3 Lakhs. (Source: AmbitionBox)

Benefits they offer:

• Performance Bonus
• HealthCare Insurance
• Maternity & Paternity Leave
• Vacation & Paid Time Off
• Employee Discount
• Free Lunch or Snacks
• Job Training & Tuition

Work-life balance

Giving six days off a month is just one of the many commitments that they have taken to make sure that each associate has a healthy and balanced lifestyle. Each of their hotels has a unique environment, but mutual respect is the underlying all across. They have flexible work timings for most of the roles.

Culture & vibe

The organization has an excellent work culture and HR policies. Providing their teams with enriching experiences to learn and grow is at the core of IHCL’s employee-centric culture. This is emphasized through their values of Trust, Awareness, and Joy and reflected in their policies and practices. Their global presence and ambitious expansion rate, coupled with their innovative approach to people practices make IHCL one of the most exciting places to work, today.

About you

Requirements:

• Thorough knowledge of HACCP & FSSAI norms.
• Good knowledge of Nutrition and Food Chemistry.
• Kitchen equipment, their upkeep, and maintenance.
• Basic understanding of Menu Planning, Standard Recipes.
• Working knowledge of Food Cost Control (desirable).
• Judging quality of raw material Skills Essential.
• Proficiency in at least one kind of cuisine.
• Ability to do bulk cooking.
• Providing quality finished products.
• Ability to Multitask Special Aptitudes Essential.
• Service orientation
• Ability to stand the pressure.
• Physical stamina
• Creativity, Aesthetic sense, and Presentation sense.
• Obsession with hygiene and cleanliness 6. Team player, and helpful.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly. You can use the filter available on the career page to search for the same title.