Housekeeping Executive null

About IHCL

IHCL has welcomed guests with world-class refinement and warmth while remaining deeply rooted in local heritage and strong global values. With strategic imagination and the enhancement of its portfolio, IHCL has successfully built an unrivaled reputation that spans the globe. This strong foundation, rooted in Indian hospitality and expressed through myriad authentic gestures, has uniquely established IHCL as one of the leaders in the global hospitality landscape.

Your role

Responsibilities:

• Contributes to creating departmental goals and strategies and ensures alignment with the hotel business strategy.
• Ensures need-based requisitions of guest supplies that are made as per occupancy forecast.
• Manages and allocates resources to optimize costs in line with targets and conducts periodic reviews.
• Maintains good relationship with partner vendors and actively involve them in new development and quality assurance.        
• Sources the best products constantly and aims to improve quality by developing purchase specifications for products.
• Conducts regular manager and departmental staff meetings to ensure an effective two-way communication process is followed.
• Inspects all Guest Floor areas regularly to note and immediately rectify operational flaws if any.
• Ensures the upkeep, cleanliness, and appearance of the hotel are maintained at all times according to the brand standards.
• Plans the cleaning schedule for the guest rooms and public areas. 
• Plans and schedules the pest control functions, horticulture activities, and laundry functions in the hotel and reviews the performance of outsourced vendors.
• Refers to guest feedback on TrustYou (Guest Email Feedback System) and Social Media Platforms.
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Reviews arrival list every day and ensures that the team understands the guest preferences of repeat guests, VIPs, Inner-circle, and Chambers Members are communicated and delivered by the concerned departments.
• Maintains regular contact with corporate and individual guests, and builds strong relationships with them.
• Address the customer complaint stratification periodically to identify areas of improvement and implement changes in products or processes.

For the detailed job description, click on the "Apply on employer site" button.

Training, development & rotations

Their commitment to the growth and development of their associates is fuelled by providing focused learning and development programs. Their holistic approach to transforming their associates into well-rounded professionals, who emerge as leaders are what drives the immense loyalty of their associates.

Salary & benefits

The annual salary for this role can range from INR 1 Lakh to INR 3 Lakhs. (Source: AmbitionBox)

Benefits they offer:

• Performance Bonus
• HealthCare Insurance
• Maternity & Paternity Leave
• Vacation & Paid Time Off
• Employee Discount
• Free Lunch or Snacks
• Job Training & Tuition

Work-life balance

Giving six days off a month is just one of the many commitments that they have taken to make sure that each associate has a healthy and balanced lifestyle. Each of their hotels has a unique environment, but mutual respect is the underlying all across. They have flexible work timings for most of the roles.

Culture & vibe

The organization has an excellent work culture and HR policies. Providing their teams with enriching experiences to learn and grow is at the core of IHCL’s employee-centric culture. This is emphasized through their values of Trust, Awareness, and Joy and reflected in their policies and practices. Their global presence and ambitious expansion rate, coupled with their innovative approach to people practices make IHCL one of the most exciting places to work, today.

About you

Requirements:

• Cost Management
• Knowledge of Training and Sustainability
• Knowledge of Interior Design 
• Knowledge of Chemicals & Cleaning Equipment 
• Knowledge of Horticulture and Landscaping 
• Written & Verbal Communication
• Property Management & Guest Feedback System 
• Equipment Knowledge & Management 
• Computer Skills
• Safety & Hygiene Practices 
• Attention to Details
• Planning and Prioritizing
• Coaching and Mentoring
• Team Building 
• Interpersonal Effectiveness
• Result Orientation 
• Customer Centricity
• Proactivity 
• Decision Making
• Mutual Respect

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly. You can use the filter available on the career page to search for the same title.