Executive, Operations null

About the role & our team

WeddingWire India’s Executive of Customer Experience will join this high-growth team to drive user and vendor projects as part of the operations line of the leading global platform connecting engaged couples with wedding and event professionals. We are seeking a personable professional who, through targeted and direct contact, will help brides and grooms set realistic expectations as they embark through the wedding planning process. This relationship will support customers to be satisfied, to take more action using the WeddingWire platform.

Responsibilities

• Collect, curate, and update information about wedding businesses through secondary research for weddingwire.com
• Update curated information on the admin panel and Salesforce
• Review data for deficiencies or errors, correct any incompatibilities if possible, and check the output
• Actively scout for information on the web to enrich the profile of the businesses
• Work on ticket requests generated by the sales team and provide relevant solutions within the desired timeframe

Successful candidates should have

• Excellent, enthusiastic and dynamic communication on all channels (in-person, phone, and written).
• Familiarity with technology-based platforms and in-depth knowledge and experience with Customer Care.
• Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand.
• A team-player mentality who thrives in a collaborative environment and is receptive to feedback.
• The ability to self-start, multi-task, and prioritize tasks by urgency and importance, while pursuing solutions without supervision.
• 0-2 years of experience, in a customer-facing setting. Fresh graduates can apply.