Associate Customer Success Executive null

About Thomson Reuters

Thomson Reuters is one of the world’s most trusted providers of answers, helping professionals make confident decisions and run better businesses. Their customers operate in complex arenas that move society forward—law, tax, compliance, government, and the media—and face increasing complexity as regulation and technology disrupt every industry. They are on a mission to help professionals advance their businesses and gain competitive advantages with the trusted answers only the company can provide.

Your role

As a Customer Success Executive, your role is to,

• Close renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.
• Identify the best virtual channel for engagement with customers.
• Validate customer needs, shape product plans and drives deals to close.
• Support in developing and executing territory growth strategies.
• Possess core knowledge across products within the subsegment, and engages sales specialists where deep product expertise is required to drive to close.
• Understand specific customer archetypes and needs which are most prevalent within the subsegment and territory.

Training, development & rotations

The company's approach to well-being is centred on the workplace environment and lifestyle practices. Employees have access to programs and resources that empower and inspire them to embrace a healthy lifestyle, address personal challenges, and manage their mental, physical, social, and financial wellbeing.

They have made mental health and healthy minds a central pillar of the employee experience, where everyone can speak openly and confidently about their wellbeing, feel supported, and be able to do their best work. By signing on to the Mindful Business Charter, Thomson Reuters joined a group of organisations committed to ensuring mindful business practices are embedded in the workplace.

Salary & benefits

At Thomson Reuters, for a fresh Associate Customer Success Executive, the salary ranges from INR 3 to 4 LPA  (Source: Glass door). Some of the other benefits provided by the company to support its employees and their family’s well-being needs are:

• Global careers
• Flexibility
• Work that matters
• Tuition reimbursement
• Parental leave
• Social events and activities
• Health and wellness reimbursement
• 2 paid volunteer days
• Learning and development

Work-life balance

Work-life balance is rated at a 4.6/5.0 scale, (Source: Glassdoor), It has a good Inclusive work environment and provides the opportunity for all its employees, globally to work flexibly with work-from-home options if needed.

Culture & vibe

The diversity of companies' talents, ideas, and experiences is their true strength. That's why it fosters an inclusive workplace where all employees are valued and have the opportunity to reach their full potential.

To drive innovation and deliver competitive advantage, they embrace diversity of thought, style, experience, culture, race, colour, gender, national origin, religion, gender identity and expression, sexual orientation, disability, age, and marital status. citizen status and veteran status.

Your responsibilities

• Handles all escalations from Digital Chat Assist.
• Focuses on driving retention and achieving renewal targets by engaging existing customers during the renewal window.
• Uses an automated and insight-driven Salesforce workflow to progress deals.
• Nurture opportunities and move more renewals outside the ‘digital first’ selling scenarios to close for:
  • Existing ‘non-named’ account renewals
  • Existing ‘non-named’ incremental sales (upsell)

The position is based on the US Shift - 6 pm - 3 pm

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be filled and submitted.