Product Support Representative null

About Thomson Reuters

Thomson Reuters is one of the world’s most trusted providers of answers, helping professionals make confident decisions and run better businesses. Their products include highly specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals combined with the world’s most global news service.

Your role

In this opportunity as a Product Support Associate, you will: 

• Log and classify all calls and requests for assistance in the call tracking database.
• Respond to customers’ inquiries relating to technical issues with the software, online or electronic products.
• Filter and escalate inquiries as appropriate.
• Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
• Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call.

Training, development & rotations

The company's approach to well-being is centered on the workplace environment and lifestyle practices. Employees have access to programs and resources that empower and inspire them to embrace a healthy lifestyle, address personal challenges, and manage their mental, physical, social, and financial well-being.

They have made mental health and healthy minds a central pillar of the employee experience, where everyone can speak openly and confidently about their well-being, feel supported, and be able to do their best work. By signing on to the Mindful Business Charter, Thomson Reuters joined a group of organizations committed to ensuring mindful business practices are embedded in the workplace.

Salary & benefits

The annual salary for this role can range from INR 2.5 Lakhs to INR 3.7 LPA. (Source: Ambition Box). Some of the other benefits provided by the company to support its employees and their family’s well-being needs are:

• Global careers
• Flexibility
• Work that matters
• Tuition reimbursement
• Parental leave
• Social events and activities
• Health and wellness reimbursement
• 2 paid volunteer days
• Learning and development

Work-life balance

They foster an inclusive workplace where all employees are valued and have the opportunity to reach their full potential. Work days are usually from Monday to Saturday. Work days are usually from Monday to Saturday. They have flexible work timings.

Culture & vibe

The diversity of companies' talents, ideas, and experiences is their true strength. That's why it fosters an inclusive workplace where all employees are valued and have the opportunity to reach their full potential. Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be filled out and submitted.