Associate BPM null

About UST Global

At UST, they help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, they work with their client to co-create lasting change. Together, with over 26,000 employees in 25 countries, they build for boundless impact - touching billions of lives in the process.

Your role

• Attend to calls and emails from customers. Resolve customer queries/issues on call and over emails.
• Raise the required orders in SAP based on set guidelines.
• Provide accurate and qualitative information to customers on every call/email.
• Clarify updates with supervisors to obtain complete understanding of the information requested.
• Implement feedback given by supervisors.
• Promote teamwork and project success.

Training & development 

The company offers several ways for its employees to invent something just for fun, such as UST’s annual D3 Hackathon, which puts its employees’ engineering and programming skills to the test. They believe the best ideas can come from anyone, anywhere which is why they invest in those just starting on their professional journey. 

Salary & benefits

The annual salary for the role in this company can range from INR 2.0 to INR 4.2 LPA. (Source: Ambition Box)

Listed below are some benefits:

• Job training
• Soft-skill training
• Free transport and food
• Educational aid
• International Relocation 
• Child care
• Life insurance
• Healthcare and disability insurance

Work-life balance

UST has a good, inclusive work environment and a diverse working culture, one of the best in the industry. They always take care of their employees​​​​.

Culture & vibe

The company is proud to embrace the same values that have shaped UST since the beginning. Since day one, they have been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring the company to encourage innovation from everyone to champion diversity and inclusion and to place people at the centre of everything they do. 

They are teammates who celebrate a diverse and inclusive workplace. Who listen to one another, and view learning as a life-long journey. As they work with world-class clients, they ground their decisions in humility, humanity, and integrity.

About you

• Qualification: Preferably Graduate or Undergraduate.
• Experience: New College Graduate or 12 months of experience in Order Management or customer-facing industry.
• Key Competencies: PC proficiency - Internet, Outlook, Word & Excel, Knowledge of Microsoft Windows, Excellent Customer Centricity, Oral & Written Communication, Good Typing Skills (30 WPM minimum), Quick Learning Ability, Logical Thinking Ability.
• Mandatory Requirements: The candidate should be flexible and willing to work in shifts (24x7).

How to apply

To apply for this role, simply click on the "Apply on employer site" button on this page to submit your application with UST Global India.

For a fresher, the recruiting process would be subjected to;

• Written examination
• Technical Test
• Group Discussion
• Personal Interview (Technical cum HR Interview)

It is also necessary to study all basic concepts regarding the specified specialization stream selected for studies. The HR round includes personal questions, academic project-related questions, salary expectations, and knowledge about the company.