Analyst - Order Management null

Job Description

Why will you enjoy this new opportunity?

By joining Worldwide Business Operations, you will be engaged in delivering frictionless purchasing and consumption experiences for our customers, partners, and colleagues to accelerate our transition to a modern, multi-cloud SaaS future.

Our core operational, order to cash areas include order management, SaaS and subscription business operations, license management, fulfillment, strategy and transformation, and Training and enablement.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

• Within 30 days of employment, complete all the onboarding formalities and learnings, understand various pillars of the WWBO team, their +functionalities, their vision, and get trained on standard operational activities
• Within 60 days of employment, you will get trained and certified in one standard Order management processes
• Within 90 days of employment, you will get trained & certified on two standard Order management processes  
• Within 180 days of employment, you will get trained & certified on four standard Order management processes (Including ELA)
• Within 360 days of employment, you will be able to accurately review and enter order data as per SOX and export compliance policies. Contribute to the reviewing and updating of the process document

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing regularly?

• Handle order processing tasks, ensuring accuracy and alignment to all compliance guidelines including SOX and export regulations
• Interact with sales teams, channel partners, and numerous internal groups as required to support the order-to-invoice process
• Work with Global teams spanning different time zones
• Handle purchase order reconciliation to quote, contract terms, and program requirements

What is the leadership like for this role? What is the structure and culture of the team like?

This role will report to the Supervisor – Order Management based in India.

The Volume Order Management team is an integral part of Worldwide Business Operations (WWBO) and is made up of 140+ Individual contributors across 3 sites (India, US, and Costa Rica) for orders processing, supporting ~80% of the total volume spread across multiple LOBs with the continuous focus on process improvement and enable frictionless customer experience. WWBO is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Where is this role located?

Flexible: The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable non-daily commute of the office.