Cloud Labs Engineer - VMware Learning null

Job Description

The Elevator Pitch: Why will you enjoy this new opportunity?

VMware is a global leader in cloud infrastructure and digital workspace technology. We accelerate digital transformation by enabling unprecedented freedom and flexibility in how our customers and partners build and evolve IT environments. The VMware Learning Organization is at the forefront of educating customers and partners on the different ways our technology can exceed their business needs and contribute to their long-lasting success.

As a Learning Labs Engineer, you will have an analytical mind, a passion for cutting-edge technology, and a love for problem-solving. Technologies come and go, but that excites you because of the endless possibilities it creates. This role provides you with an opportunity to work for a company whose software is utilized by every Fortune 500 company and significantly impacts every industry. You will join a collaborative environment whose teams care about the product they are helping to evangelize and continually empower learners across the globe to effectively implement VMware solutions in their organizations

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

• The primary objective of this position is to support VMware Learning customers with their Virtual Datacentre (Labs) used to deliver training for a range of VMware products. This includes Labs used for both OnDemand and Instructor-Led training deliveries.
• Within 60 days, you will be working with VMware vCloud Director and other VMware Learning platforms used to host and deliver these Labs.
• Within 90 days, you will be supporting a wide range of OnDemand Labs used by VMware Learning customers to prepare for their VMware Certified Professional or specialist certificates.
• Within 6-12 months, you will start to support advanced OnDemand Labs and technical instructors. You will also work closely with Lab Developers and Infrastructure Administrators to provide a “Best-in-Class” Support experience for our learners.

What type of work will you be doing? What assignments, requirements, or skills will you be performing regularly?

• Provide front-line support through Chat/Email to assist learners
• Assist learners and lab developers with technical issues inside the lab environment
• Monitor cloud resource consumption and mitigate risks when needed
• Provide feedback based on customer interactions to assist lab development
• Work with course developers to improve lab experience for VMware learners
• Work on VMware vCloud Director and VMware Learning Platforms(VLP)
• Work in a flexible 24/7 environment

What is the leadership like for this role? What is the structure and culture of the team like?

The hiring manager for this role is Inder G, Manager, Learning Cloud Services and Platforms - VMware Learning. Inder joined VMware in 2015 as a tech support engineer with Global Support Services (GSS). Inder became involved with VMware Learning in 2016 as a Labs engineer and moved into the management role shortly after.

Inder manages the team effectively by enabling engineers to expand their knowledge, providing feedback to improve the process, and exploring new technologies, open and engaging. Inder encourages the team to be forward-thinking, bring ideas to the table, and run with them.

The team currently consists of 8 Labs engineers supporting learners with their as they work through on-demand and instructor-led training. The learning labs engineer team is expanding significantly to support growing demand and product offerings!

Where is this role located?

India, Bangalore (Currently remote, but expected to return to in-person when VMware fully re-opens offices)