Quality Assurance Specialist 1 null

Job Description

Your next adventure at VMware is only a click away!

At VMware, we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights.

If you see a position that might be right for you, we encourage you to apply and continue to be a part of our EPIC2 community.

Why will you enjoy this new opportunity?

As a part of the Quality & Continuous Improvement Team, you will be focused on driving sustainable improvement. You will be part of an expanding and experienced team in VMware’s Global Support organization. If you have a passion for quality, keen attention to detail, analytical skills, strong interpersonal and communication skills, are customer focused, open to challenges, and continued learning and development, this is the place to be!

Success in the Role: What are the performance outcomes over the first 3 months you will work toward completing?

• Within the first 30 days of employment, you will understand the Quality & Continuous Improvement Team’s responsibilities and processes across the global team.
• Within 60 days of employment, you will be actively conducting audits & providing feedback and findings to employees and managers to support the delivery of the quality strategy for FY23.
• Within 60 days, you will be developing coaching plans

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As part of the Quality & Continuous Improvement Team you will:

• Perform process-related audits and drive adherence of guidelines by frontline engineers.
• Daily / weekly reporting and analysis of data to track process adherence and improvement areas
• Develop coaching plans and provide feedback to the engineers based on the observations from the sample Quality checks are performed daily
• Investigate measurements that are found to deviate from standards
• Provide inputs to support programs that focus on ensuring quality and support the management team to understand opportunities for improvement (Quality, Process, etc.)
• Provide feedback to Managers & Senior Managers