Senior Fulfillment & Provisioning Analyst null

Job Description

The Elevator Pitch: Why will you enjoy this new opportunity?

Working with the Worldwide Business Operations team, you will be engaged in delivering a frictionless purchasing experience for our customers, partners, and colleagues to accelerate our transition to a modern, multi-cloud SaaS future. Our core operational, order to cash areas include order management, SaaS and subscription business operations, license management, fulfillment, strategy and transformation, and training and enablement. If you are looking forward to introducing efficiencies, driving improvements in key metrics, and engaging with your colleagues to deliver on some of the most innovative enterprise technology products, then this is the place for you.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

• Within 60 days of employment build and maintain a strong relationship with internal and external partners including our M&A (Mergers and Acquisitions) partners, third-party resellers, and external fulfillment vendor
• Within 3 to 6 months of employment, you will be expected to represent Prod ops calls and participate in NPI and NSI testing
• Within 12 Months, you will be expected to Business process SME (Subject Matter Expert) for all fulfillment offerings to execute and manage all types of fulfillment for global customers, maintain SLA and adhere to compliance guidelines and requirements including revenue recognition and SOX guidelines

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing regularly?

As a new member of the Global Fulfillment team you will be responsible for:

• Business process SME (Subject Matter Expert) for all fulfillment offerings
• Execute and manage all types of fulfillments for global customers, maintaining SLA and adhering to compliance guidelines and requirements including revenue recognition and SOX guidelines
• Handle any daily operational issues and drive for improvement
• Represent the business unit in cross-functional meetings including QBR (Quarterly Business Review), any launch-related meetings, and project UAT. Drive any project-based task requiring physical order fulfillment
• Build and maintain a strong relationship with internal and external partners including our M&A (Mergers and Acquisitions) partners, third-party resellers, and external fulfillment vendors
• Coordinate with internal teams and external vendors to arrange promotional materials for our annual marketing event and any marketing events that require physical inventory fulfillment
• Engage with multi-functional teams for end-to-end subscription fulfillment execution and remediation activities
• Manage all quarter-end-related activities including readiness control tasks and reporting
• Assist in documenting processes and procedures and the creation of reports and presentations
• Define best practices to ensure business continuity and audit compliance
• Provide thought leadership and drive process improvement for the group
• Provide mentorship to new or junior team members
• Support all SaaS provisioning-related tasks
• Support on quarter-end and business continuity activities
• Deliver on ad hoc assignments as business required

What is the leadership like for this role? What is the structure and culture of the team like?

The hiring manager for this role is Meghnath Dhal, Manager-Provisioning, Worldwide Business Operations. He comes with 12+ Years of experience in VMWare handling various teams within WWBO. The team is distributed and works from different parts of the globe. Most of the team works in Bangalore. The team has a dynamic, open culture and encourages continuous learning through VMware-sponsored opportunities and by spending time with teammates.

Where is this role located?

Fixed: This role is based out of VMware’s Bangalore Office, with an opportunity to work remotely during our pandemic time