Technical Support Engineer - Storage & Networking Technology null

About VMware

VMware offers various digital services that help run apps and platforms to help businesses deliver quality customer service and empower staff members. VMware is committed to helping its people grow professionally. The talented employees exemplify their shared values and continue to drive the company to new heights.

Your role 

As a Technical Support Engineer, they will take your current expertise and expand your storage knowledge to new heights!  You could soon be partnering with our customers to troubleshoot, understand, and overcome challenges in their storage environments.   

• They start with enhancing your current knowledge! they want you to be confident, ready, and capable of working through technical challenges. From Day 1 your education will be a focus. In-Depth and relevant training will see you successful with customers and earning VMware’s vaunted professional certificates.   
• Once onboarding is completed, you will be partnered with team members with the deep technical knowledge to deliver exceptional customer experience. 
•  This allows you to learn from the best of the best. All before you manage your first customer interaction solo!  
• As your skills expand you will be introduced to additional storage products and supporting technologies, work closely with senior technical team members to drive product improvements, mentor new team members, and work with their most elite customers.  
• VMware knows the world is always moving forward. they move with it. they strive to not only make you an expert but keep you there. Continuous training, career development, and a focus on providing superior customer support ensure you are always growing and ready to exceed the customer's expectations for support delivery. 

Responsibilities:

As a Technical Support Engineer, you will be responsible for resolving customers' storage technical difficulties. Crucial qualities for this role are being team-oriented, highly motivated, eager always to be learning, having strong technical problem-solving skills and most important of all, customer-centric.  

 Your success in this role will pivot around: 

• Expanding on your current storage fundamentals and integrating your knowledge with VMware products. 
• Being highly communicative and willing to learn and practice new communication methods. 
• Able to apply logic to a situation and able to work creatively when information may be disjointed or missing. 
• Provide World Class Support to their customers. 
• Partner with Engineering teams, field teams, and customer success teams to provide holistic and meaningful solutions. 
• Sharing your knowledge. Be it with Knowledge Base articles, developing micro training for peers and customers, partnering with peers or spending time with a customer to increase their knowledge of VMware products.  
• Work in an environment of trust, ongoing development, and coaching, where you are empowered to develop and achieve success, surrounded, by and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success. 

To know more about roles and responsibilities, click the "Apply on employer site"  button.

Training, development & rotations

VMware is committed to empowering employees to do their best work – and to do your best work you need to be constantly learning, growing, and becoming a better version of yourself. With the support of the team, VMware helps you to reach your potential through a variety of offerings, such as:

• A performance philosophy geared toward development, not ratings
• Job rotation programs designed to reignite and broaden your work experience
• Yearly education and training reimbursement to keep your skillset sharp
• Subscriptions to the leading online training platforms for technical and business acumen
• POD (Power of Difference) communities to network, mentor and grow as leaders

Salary & benefits

The annual salary for this role can range from INR 6.0 to INR 7.0 Lakhs ( Source: AmbitionBox). The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package. Below are some highlights:

• Employee Stock Purchase Plan
• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
• Generous Time Off Programs
• 40 hours of paid time to volunteer in your community
• Rethink's Neurodiversity program supports parents raising children with learning or behaviour challenges, or developmental disabilities
• Financial contributions to your ongoing development (conference participation, training, coursework, etc.)
• Wellness reimbursement and online fitness and well-being classes

Career progression

VMware constantly encourages and empowers its workforce to learn and grow to become their better versions. It is a place that helps employees to satisfy their curiosity, make significant decisions, and become a part of the community. 

Work-life balance

Work days are usually from Monday to Friday. They have flexible work timings. This role is considered flexible and will be a mix of working from a local VMware office and remotely depending on your preferences and the arrangements determined with your future manager. 

Culture & vibe

VMware is committed to being diverse, inclusive, and equal in its approach. The company believes that only incentives are not enough to make workplace culture powerful. It understands that corporate culture and values define a business.

VMware’s work culture incorporates a set of principles referred to as EPIC2: execution, passion, integrity, customers, and community. It has gained an appreciation for its policies and initiatives that reinforce its employees to strive harder for its mission.

How to apply

To apply for this role, click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

The hiring procedure generally varies according to the job. However, the basic structure of the recruitment process at VMware is as follows:

• Aptitude Test (online)
• Group Discussion Round
• Technical Interview Round
• HR Interview Round