Application Support null

About Volvo India

Volvo is a global company that produces the safest, most luxurious, and environmentally sustainable cars. They also aim to create solutions that make people's lives better, safer, and less stressful. They do this by constantly innovating, improving, and developing new technologies.

Your role

As an Application Support your responsibilities:

• Monitor VGCS Applications and Solution services.
• Be available and communicate with end users via telephone and email
• Respond to and handle calls by phone or email in a professional and efficient manner
• Attend to functional and technical questions and issues that arise within the applications supported
• Register and diagnose every call/mail in case of management tool by following predefined policies and procedures
• Follow up and seek solutions for application issues – follow-ups with End users, Business and different support teams
• Be responsible for effectively and efficiently managing the relationship with end users
• Follow the defined escalation path for unresolved issues
• Take necessary actions to expedite the resolution process
• Provide or communicate the appropriate solution to the customer promptly
• Adhere to predefines SLAs

Training, development & rotations

The Corporate University offers easily accessible training in a wide range of topics, of which some are fundamental to all employees and some are specific to your area or role. Volvo University makes you ready for strategic competencies such as AI, electromobility, connectivity, automation and cyber security. 

Salary & benefits

The annual salary for this role can range from  INR 3.0 to 5.0 LPA (Source: AmbitionBox). The following employee benefits are provided by the company:

• Flexible hours
• Free Transport
• Paternity leave
• Six-month sabbatical
• Free dry cleaning
• Free fruit and snacks
• Gym membership reimbursement

Career progression

Volvo has a wide range of career opportunities for you. Whether you are looking for a challenging and rewarding career in engineering, sales, or marketing, or a leadership position in an area of business that interests you, they will provide the opportunity to develop your skills and experience to meet your ambitions.

Work-life balance

Volvo Group is made up of a palette of unique individuals, each with their interests, motivations, and life stories. They are passionate about what they do, at work and outside work. Working days are usually from Monday to Saturday with flexible timing.

Culture & vibe

Volvo Group has a long and successful tradition of working with students from various universities. There are no strict dress codes, but there are some rules to follow if you want to fit in with your coworkers. Volvo employees are typically casual dressers, so don't feel like you need to wear a suit when you go to work on Monday morning. 

About you

• Bachelor’s degree in computer science or a related field
• Excellent spoken and written skills in English
• 0-2 years of Technical Support/Application support experience
• Working knowledge of executing/writing basic SQL queries
• Basic programming skills in any technology
• Open to working in shifts – 24x7
• Excellent communication, phone etiquette and interpersonal skills
• Self-initiative, pro-active, hardworking, good attitude and a team player

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

The hiring process includes:

• Mail confirmation
• Interview
• Selection
• Onboarding