Community Intern. null

Your role

This role involves daily stand-up meetings to discuss priorities, reviewing tickets from the previous day, conducting building walkthroughs with the CM team to inspect infrastructure and creating tickets for any issues found.

Key duties are managing tickets by reviewing new submissions, assigning or escalating them appropriately, and ensuring they have all the necessary information for resolution. Effective communication with stakeholders is crucial to gather additional information and provide status updates, ensuring transparency and a high member experience. 

Monitoring SLA compliance, following up on escalated tickets, and sending professional responses to resolved tickets are essential tasks. Additionally, the role involves organizing ticket data for monthly reports, participating in discussions to improve processes and service quality, and reviewing tickets before 6 pm to update the team on high-priority issues needing attention post 6 pm or during weekends.

Roles and responsibilities

• Ticket Management: Assist in handling and responding to tickets, ensuring high-quality and timely responses.
• Exceptional Member Experience: Focus on delivering outstanding service and experiences to members.
• Written Communication: Utilize excellent written English skills to communicate effectively and professionally through support requests.
• Hospitality Knowledge: Apply hospitality principles to enhance member satisfaction and service quality.
• Backend Support: Perform backend tasks to ensure a seamless ticket resolution experience.
• Report Generation: Assist team members in generating and compiling monthly reports.
• Collaboration: Work closely with other teams to resolve queries and close tickets efficiently.
• Technologically inclined: Can work well with technology and systems.

About you

Experience and requirements

• Strong proficiency in written English
• Inclined towards working with Technology
• Needs to have a member-focused outlook
• Ability to deliver an exceptional member experience
• Detail-oriented with strong organizational skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Familiarity with WeWork’s competencies and service standards
• The role is physical on-site
• Requires moving between different locations when needed
• Contract with possibility of extension

Benefits

As part of WeWork, you may experience benefits such as:

• Competitive and performance-linked compensation
• Collaborative and flexible culture
• Inspiring and inclusive environment for employees and members
• Employee Resource Groups (ERGs) for employees to engage and participate in a cause they strongly believe in
• Health and wellness programs
• Awards and celebrations

Training & development

At WeWork, interns have the opportunity to learn, grow, and thrive through exposure to short-term projects, one-on-one mentorship, and exclusive networking with industry leaders. They foster a culture of continuous learning and curiosity, offering interns the chance to develop skills that will support lifelong growth. This approach helps build a solid foundation for their future career paths.

To know more, watch this video:

Career progression

Based on your performance and the demonstrated need for this role, there is potential for conversion. WeWork has a systematic approach to nurturing their people professionally and personally, encouraging them to take charge of their careers and become the best versions of themselves. Individual Development Plans are supported by various programs like Elevate for people managers, Project You for high potentials, and leadership programs designed to nurture future leaders and senior managers.

Sources

The following sources were used in researching this page:

• wework.co.in/careers/culture/a-space-to-be-a-student-for-life/
• wework.co.in/careers/
• wework.co.in/erg/
• youtube.com