Quality Analyst null

About Wipro

Wipro is a recognized leader in providing IT services, business process outsourcing services, and solutions to global clients across its vertical markets i.e. BFSI, HealthCare, Manufacturing, Consumer Care, Oil, Gas, Energy, Retail, Telecom & Media, Transportation & Logistics, Utilities & Power.

Your role

Role Purpose:

The purpose o the central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by the central quality team, supporting the project teams in ensuring higher client satisfaction.

Responsibilities:

Conduct process quality audits as per plan;

• Conduct various process audits as per guidelines and SPO’sdefined in QMS
• Prepare findings from the report and share it with the account/project leadership on a daily/ weekly/ monthly, as required
• Conduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA)
• Conduct calibration communication to communicate any changes from the client and conduct refresher training to bridge any skill gap due to these changes

Conduct analysis, report generation, and process compliance in different areas like metrics office, CAG, and Process Definition;

• Ensure processes are followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks.
• Provide insights and process guidance to the projects as per the need.
• Prepare timely dashboards, reports, and insights and share them with the central quality and delivery teams to ensure minimum client escalation.
• From time to time highlight any critical escalations where the central quality team’s intervention is required in any BU project team.
• Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption.

To know more about roles and responsibilities, click the "Apply on employer site"  button.

Training, development & rotations

Wipro provides various opportunities for its employees to improve and grow while working for the company’s mission. Wipro provides its employees with opportunities to learn both professional and interpersonal skills for their development. Wipro is committed to offering opportunities to acquire new skills and strengthen their readiness to advance into new roles.

Salary & benefits

The annual salary for this role can range from INR 2 Lakhs to 4 Lakhs. (Source: AmbitionBox)

Listed below are some benefits they offer:

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Perks & Benefits

Work-life balance

An inspiring environment, continuous growth opportunities, unceasing innovation, and work-life balance make Wipro a great workplace. At Wipro, they strive to offer more than just a job. They have vacation & paid time off policies, you can plan your vacation & days off accordingly. Work days are usually from Monday to Friday with flexible work timings.

Culture & vibe

The culture at Wipro is very open and friendly. There are many opportunities for personal growth with regular training programs conducted in the company. Employees learn from their colleagues as well as from senior management. They can also get involved in different committees/groups formed by the Company to give their inputs on various topics relevant to the industry or domain where they work.

About you

Competencies required to perform this role effectively:

Functional Competencies/Skill

• Domain/Industry Knowledge - Awareness and knowledge of technological and global standards concerning process and quality in the ITES/BPO industry.

Behavioral Competencies

• Analytical Skills
• Execution Excellence
• Client centricity
• Stakeholder Management

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.