AM Ops - Motor Insurance Claims (ANZ) null

Job Description

• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Provide coaching and feedback to team members to enable them to improve their performance.
• Assist new hires such that they are productive on the floor in the shortest possible time frame.
• Handle escalations.
• Provide inputs on the process and system to the team members.
• Client Interaction, where required at the level of Supervisors.
• Ensure compliance with internal policies and procedures, external regulations, and information security standards.
• Blended process of voice and backend.

You should have

• Motor Insurance / Property Claims experience of a minimum of 2 years is a must
• Comfortable working in New Zealand shifts
• Experience of managing team – minimum 1.6 yrs