IT Helpdesk Executive null

Key Responsibilities

• Providing technical support for all hardware/software problems.
• Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels.
• Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user's desktop.
• Managing service requests, software installations, new computer setups, upgrades, etc.
• Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printers, NICs, basic LAN/WAN connectivity, and others as assigned.
• Troubleshooting network-related issues.
• Troubleshooting login and domain-related issues.
• Troubleshooting operating system and general software-related issues.
• Recording escalations from employees and notify the IT head of any operational escalations and complaints.
• Resolving the queries in accordance with the help-desk escalation process.

Experience

• 0 - 4 years

Education

• We hire based on individual talent, skill, and work ethic. Formal degrees are not material in our hiring decision.

Note

• Candidates with B.E in any other stream can apply if they have done relevant hardware and networking courses.
• We do not have rotational shifts.
• Candidates who have already appeared for our selection process in the last 3 months are not eligible for this opening.
• Candidates with a notice period of more than 60 days (non-negotiable), are requested not to apply.
• This position is open for Male candidates only.