IT Support Executive null

Job Description

Zeta is a modern banking tech company providing Modern Core and Processing for Financial Institutions and Embeddable Banking for fintech and distributors.

What is the job like?

• Installation, configuration, and Managing of Windows 7 up to Windows 10 machines.
• Drive closure of local IT user calls within the specified SLAs.
• Coordinate with contractors/vendors, monitor the progress of work, escalate delays, change to the manager.
• Review/Prepare Daily, Monthly, and Quarterly call analysis report, Call Trend report, Hardware failure report.
• Co-ordinate with managers & Engineers for any process, management changes, or technical support changes.
• Coordinate with the Procurement team and ensure stock availability for daily operations.
• Act as a reliable point of contact for the Service Desk team for issue escalations & non-standard service requests
• Create conducive team atmosphere by applying required motivation levels
• Plan and execute maintenance schedules.
• Installation, configuration & Management of Servers, WiFi Router, and Network devices.
• Installation and Management of mail applications like MS Outlook and Thunderbird.
• Monitoring of Servers and Network devices to ensure minimal downtime.
• Inventory management for hardware and software.
• Backups and Profile migration for users Coordination with vendors for timely resolutions on hardware-related calls.
• User and security access management using Active Directory Services
• Manage centralized Kaspersky Antivirus server, WSUS, WDS, File & Print services

Who can apply for this role?

• Individuals with good knowledge of IT products.
• Should possess good communication and multi-task handling skills.
• Should possess excellent troubleshooting skills on Windows Desktops OS.
• Should have basic knowledge of Mac, Linux, and Network
• Should Have basic knowledge of DHCP, DNS, SCCM
• Strong hardware troubleshooting skills
• Should have good knowledge of RAID Should know how to upgrade firmware and BIOS
• Should have hands-on with Google Apps (Gmail, Google Docs, etc)
• Shift Working hours involved, candidates should be comfortable working in shifts.