Direct to customer sales manager

About Bharti Airtel

Airtel is one of the leading telecommunication companies, offering communication and internet services to its customers. It is a  trusted company, operating successfully in 18 other countries, and has a mission to expand its network globally. 

Your Role

The DTC( Direct-to-Customer) business aims to leverage 50 million home opportunities in India by providing simplified services and a great and consistent customer experience. Catchment Sales Manager in DTC is a frontline sales role responsible for managing a retail outlet as well as driving broadband business in a dedicated catchment with a team size of 7-12 executives through customer service, market activations, network expansion, and stakeholder management.

Responsibilities:

• Manage store operations SOPs, handle customer queries and escalations
• Drive postpaid business for catchment through walk-in and walkout models
• Online Lead Management from Integrated Lead Management System
• Ensure network expansion and timely installations by coordinating with market planning, marketing, and Home Deliver Org
• Performance Tracking and governance of large off-roll team (7 -12)
• Understand market demographics and increase market visibility through BTL activities as per customer segments
• Drive broadband business, maintain good relationships with residential and market associations to drive rollout and generate business
• Increase upselling and cross-selling to new and existing customers in the catchment

Training & Development

Airtel provides a safe, fast-growing environment for the employees along with a learning platform with different up-to-date pieces of training relevant to all departments which grows an employee professionally. At Airtel, it's about collaborating smartly to address pressing customer issues. Airtel is driven by its values. They believe in exchanging ideas and enabling opportunities for all. They are building a digital world for everyone. 

Benefits

Some of the core benefits offered by Airtel to all its employees include;

• Flexible work options
• Gymnasium
• Employee fitness sessions center
• Grocery stores
• Multi-cuisine cafeteria
• Concierge
• Child care
• Health and life insurance
• Training
• International Relocation

Career Progression

People at Airtel are future leaders and game-changers. They are smart, sharp, and thrive on taking risks. You will be a part of some incredible teams that have created many industry-first innovations. You will work with people who are relentless and own a vision. They are working to make Airtel the digital frontrunner, they innovate for the customer, and they iterate for betterment. Airtel is on the lookout for passionate future leaders with an analytical mindset obsessed with the idea of solving consumer problems and many more.

Work-life balance

Today's workforce needs the flexibility to take care of their responsibilities towards their family, work, and other areas of personal interest. To enable them to give their 100% at work, Airtel offers flexible work options.

Culture & vibe

At Airtel, they make constant efforts to understand the needs of its gender-diverse workforce. This is why they provide equal employment opportunities to men and women and design their workspace to provide an inclusive environment where women can contribute freely and equally. They are governed by values – that not only act as their strength but also define the sustainability of anything they do and form the DNA of the company culture. They are - Alive, Inclusive, and Respectful.

About You

• Broadband and network knowledge
• Inventory management
• Analytical Mindset & basic MS Office
• Drive for Results and Execution Excellence
• Ownership
• Influencing 
• Build and maintain relationships
• Switch routing and charging.

How to Apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be submitted.

The recruitment process at Airtel happens by the following basic steps,

• Screening for profile
• Aptitude test
• Final meeting and Interview 

Sources

The following sources were used in researching this page.

• eeji.fa.em3.oraclecloud.com/Bharti Airtel-about, work-life balance, benefits
• airtel.in/Bharti Airtel-training & development