Fault Repair Executive

About Bharti Airtel

Airtel is one of the leading telecommunication companies, offering communication and internet services to its customers. It is a  trusted company, operating successfully in 18 other countries, and has a mission to expand its network globally. Airtel has seen remarkable growth in 24 years. Its evolution has been a testimony to a smart risk-taking appetite. Airtel was the first to bring 4G to India with a plethora of industry firsts to its credit. From being a telecom company with selling price plans to becoming a key part of the industry disruption, from being a service provider to being at the centre of the ecosystem of digital services, Airtel has worked to overhaul the digital space and drive it ahead.

Your role

As an FR Executive, your role is,

• Responsible for Service Index B2B & B2C, Enhance Network Reach, Network Opex/CAPEX, Compliance Service Index, Low-Cost Delivery, Audit compliance, SoP.
• Longevity of relationship with the customer (increase Age on Network and reduce Churn). Addressing Customer Issues/concerns, proactive service management.
• Up keeping of broadband network (Cable – Copper & ODN, Fiber) and Network elements for circle. 
• Driving Serve to Sale (New Acquisition & Upgrade) through Fault repair team. 

Training, development & rotations

Airtel provides a safe, fast-growing environment for the employees along with a learning platform with different up-to-date pieces of training relevant to all departments which grows an employee professionally. At Airtel, it's about collaborating smartly to address pressing customer issues. Airtel is driven by its values. They believe in exchanging ideas and enabling opportunities for all. They are building a digital world for everyone. 

Airtel encourages budding entrepreneurs to take charge of the business opportunities that go beyond the organization. They are committed to bringing its employer brand promise of jobs never done before to live by supporting budding entrepreneurs.

Salary & benefits

The average annual salary for an FR Executive role will range from INR 3 to 4 LPA (Source: AmbitionBox). Some of the core benefits offered by Airtel to all its employees include;

• Flexible work options
• Gymnasium
• Employee fitness sessions
• Grocery stores
• Multi-cuisine cafeteria
• Concierge
• Child care
• Health and life insurance
• Training
• International Relocation
• ...read more

Career progression

People at Airtel are future leaders and game-changers. They are smart, sharp, and thrive on taking risks. You will be a part of some incredible teams that have created many industry-first innovations. You will work with people who are relentless and own a vision. They are working to make Airtel the digital frontrunner, they innovate for the customer, and they iterate for betterment. Airtel is on the lookout for passionate future leaders with an analytical mindset obsessed with the idea of solving consumer problems and many more.

Work-life balance

Today's workforce needs the flexibility to take care of their responsibilities towards their family, work, and other areas of personal interest. To enable them to give their 100% at work, Airtel offers flexible work options.

Culture & vibe

At Airtel, they make constant efforts to understand the needs of its gender-diverse workforce. This is why they provide equal employment opportunities to men and women and design their workspace to provide an inclusive environment where women can contribute freely and equally. They are governed by values – that not just act as their strength but also define the sustainability of anything they do and form the DNA of the company culture. They are - Alive, Inclusive, and Respectful.

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be submitted.

The recruitment process at Airtel happens by the following basic steps,

• Screening for profile
• Aptitude test
• Final meeting and Interview