Develop new leads from new/existing accounts, coordinate kick-off meetings, review customer requirements, identify Airtel Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off.
Ensure Account Coverage and Account Management with select industry clients and improve the revenues from accounts and manage the overall profitability of an account.
Develop Enterprise Account-based strategy i.e. understanding the existing telecom solutions and proposing solutions to maximize share of business
Understand the business, market needs, and the competitive environment of the client
Define customer-impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control
Ensure adherence to SLA, project delivery, and collections and have a keen eye toward customer satisfaction.
Help move the account over the continuum and get certification from the customer.
Work rights
The opportunity is available to applicants in any of the following categories.
Work light flag
India
Indian Temporary Work Visa • Indian Citizen • Indian Permanent Resident
Qualifications & other requirements
You should have or be completing the following to apply for this opportunity.