Process Associate – Core Human Resources null

Your role

Employees in this specialty should have knowledge of SAP HR Management System. This will be key as they execute the different key Human Resource Delivery processing activities. This knowledge coupled with their understanding of client-specific policy is essential for Human Resources Delivery specialties. Should an issue be identified, employees will need to reach out to upstream and downstream processes to resolve the issue. A good understanding of the end-to-end HRMS System and Process will allow them to navigate through these dependencies seamlessly. There may be occasions when employees will be required to perform system testing.

Your role and responsibilities

• Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
• Working on complex transactions requiring review & eligibility checking
• Runs reports & performs reconciliations between various reports
• Interface with customers to resolve questions and issues regarding compensation administration/processes
• Provides data for any internal business controls team as required
• Ensure compliance with the client’s existing standards
• Provides services that rely on the processed employee data to meet the demand of the Service Level Agreement (SLA)
• Provides solutions to issues brought up by the contact center according to policy guidelines set

About you

Required technical and professional expertise

• 0-1 year of overall experience in Core HR & Issue Resolution for any International IT/ITES Company
• Excellent communication skills in English both oral & written
• Has strong knowledge of Core HR (excluding recruitment) related processes & should have worked on SAP HRMS
• Strong knowledge of MS Excel
• Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
• Ability to pre-empt potential issues and reprioritize work to meet ever-changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
• Ability to think through complex issues and situations and develop robust, well-thought-out solutions that meet the needs of the business
• Ability to troubleshoot and implement changes in his/her processes; ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the business
• Effectively Works with Others – Works well with internal customers and external suppliers and can positively influence others in problem-solving and work process improvements
• Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
• High degree of numeracy skills with meticulous attention to details
• Teamwork – the ability to work well within the team is key to this role
• Should have excellent communication skills (oral & written) in English
• Should have strong MS Excel & SAP HRMS knowledge
• Should be from a Core HR background
• Should be open to working in rotational shifts

Preferred technical and professional expertise

• Graduate / Post-Graduate (MBA HR is preferred)

Benefits

IBM has a competitive benefits program designed to support employees and their families across all dimensions of health:

• Physical
• Mental
• Social
• Financial

Training & development

IBM provides a supportive environment where employees are encouraged to learn, experiment, and grow daily. Through a comprehensive training program that includes mentoring, courses, certifications, and online learning academies, IBMers can develop their skills and continuously grow. They are also encouraged to complete 40 hours of learning each year, earning virtual badges for their achievements.

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Career progression

Employees are supported through a culture of openness, collaboration, and trust, allowing employees to thrive regardless of their background. IBMers benefit from regular career conversations and access to extensive resources that support career growth and mobility in a rapidly changing tech industry. IBM champions diversity and inclusion through its Be Equal initiative, ensuring progress for people in every community.

Sources

The following sources were used in researching this page:

• ibm.com/in-en/careers/culture
• ibm.com/uk-en/careers/faq
• youtube.com