Process Associate – Learning null

Your role

As an HR Practitioner-Learning, you will be supporting employee and business needs in delivering outstanding HR services for employees.

Responsibilities

• You will Manage end-to-end learning administration tasks via the Learning Administration System (LMS) which includes but is not limited to creating/modifying/cancellation of courses/classes/curriculum, registration/assignment/completion/update of learners to courses/classes/curriculum.
• Provide employee service and act as a point of contact for employees who have queries regarding learning.
• Support queries related to employee password reset.
• Handle dispatching of work queue effectively.
• To have a good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries.
• Provide active contributions to any ongoing projects.

About you

Required technical and professional expertise

• Minimum 0-1 years of experience in Learning administration or Customer relationship management/business administration or related field will be preferred.
• Proven experience in Microsoft Excel, PowerPoint, MS Word and GSuite.
• Excellent verbal and written English language skills.
• Prior experience in Training or presentation will be a plus.
• Experience working in a fast-paced, client-facing environment.
• Validated organizational skills and the ability to prioritize and time management are essential for this role.
• Demonstrating strong attention to detail, follow up and quick responsiveness is imperative for this role.
• Ability to develop effective relationships with internal and external stakeholders of the organization.
• Flexibility to work in shifts including the night shift (during training/knowledge transfer activities) will be preferred.
• Problem-solving skills and ability to analyze errors/complex issues and identify appropriate solutions.

Preferred technical and professional expertise

• Prior experience in Data processing or Data management skills will be preferred.
• Working knowledge of Workday will be an added advantage.

Benefits

IBM has a competitive benefits program designed to support employees and their families across all dimensions of health:

• Physical
• Mental
• Social
• Financial

Training & development

IBM provides a supportive environment where employees are encouraged to learn, experiment, and grow daily. Through a comprehensive training program that includes mentoring, courses, certifications, and online learning academies, IBMers can develop their skills and continuously grow. They are also encouraged to complete 40 hours of learning each year, earning virtual badges for their achievements.

To know more, watch this video:

Career progression

Employees are supported through a culture of openness, collaboration, and trust, allowing employees to thrive regardless of their background. IBMers benefit from regular career conversations and access to extensive resources that support career growth and mobility in a rapidly changing tech industry. IBM champions diversity and inclusion through its Be Equal initiative, ensuring progress for people in every community.

Sources

The following sources were used in researching this page:

• ibm.com/in-en/careers/culture
• ibm.com/uk-en/careers/faq
• youtube.com