IBM Services is a team of business, strategy, and technology consultants that design, build, and run foundational systems and services that are the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology.
Your role
Your role and responsibilities:
IBM is looking for a Technical Support Professional to join the IBM Data and AI Product Support team. This team of highly skilled and motivated individuals provides technical support to IBM clients on Data and AI products.
Understanding, narrowing, and defining the scope of clients' concerns in terms of stating the problem and understanding its scope.
Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness.
Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills.
You work closely with the development lab to correct identified product defects. Communicating updates and action plans to customers or IBM representatives as per response guidelines. Ability to record and document each step of the problem-solving effort including any interaction with the client.
Sharing knowledge and expertise with the team and also the clients, such as writing techniques, blogging on social media, etc.
Training & development
IBM offers extensive onboarding and ongoing development, fostering an environment where you can thrive and shape your own career trajectory. Surrounded by a supportive team, you’ll be integral in creating user-centric, compelling pilots that lead clients to continually invest in IBM’s people, products, and services.
Compensation & benefits
Below are some of the benefits of an intern at IBM:
Competitive salary range of ₹3L–₹4L per year
Flexible work
Gain real-world experience
Get exposure to cutting-edge technology
Build your professional network
Have the chance to work on global projects
Career progression
Another perk of joining IBM during your studies:
Start your full-time career at IBM – with many of the interns applying to transition into full-time employees, you could become a long-term IBMer (having already made a mark for yourself during your internship.)
Work-life balance
IBM has a good platform to learn about multitasking. IBM provides a hybrid working option with flexible work timings. They are known for their flexible work environment. However, the option to work from home is not an entitlement, it is purely dependent on the role.
Culture & vibe
They empower their IBMers to exemplify behavior that fosters a culture of conscious inclusion and belonging, where innovation can thrive. They are dedicated to promoting, advancing, and celebrating the plurality of thought from those of all backgrounds and experiences.
About you
Here’s what IBM company is looking for in this role:
Required Technical and Professional Expertise:
OpenSource technologies, Cloud Technologies.
RedHat, OpenShift, Kubernetes, AWS, Azure Programming and or system administration knowledge, troubleshooting, negotiation skills, operating system, databases, administration tools, SQL
Preferred Technical and Professional Expertise
Problem-Solving
Strong Communication
People Networking
Teamwork
Sources
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